Petco

Reviews

• DM

  Dennis McSeveney

  2 days ago
  1.0
  I had a disturbing experience at Petco on N. Carrollton Ave in New Orleans. I arrived at the store a bit after 9:00 am to purchase prescription cat food. I was greet with a loud, "Welcome to Petco," a good start that went downhill from there. When I got to the prescription cat food section to get K/D food there were just a few cans of what our cat will eat on the shelf. I figured they's at least get her through a couple of days. When I tried to check out, the cashier sat on her chair, entered my phone number, and told me there was no account with that name. She then tried my email address and it failed. Instead of trying to figure out what was wrong with the system, she offered to create one and I declined and left the store as a very unhappy customer. When I got to my vehicle, I went online and opened my Petco account online with more than 700 points in it. I can understand being out of stock, I can understand the need for some employees to sit while waiting on customers, I can expect computer glitches, but to get all of these in one visit is too much and I don't plan to return for what they can deliver next. After the negative experience at Petco on N. Carrollton described above, I drove to Petco on Veterans Blvd, Metairie, LA. since I still needed foor for our cat. The shelves had no 5.5 oz cans of Hills K/D prescription cat food. I overhead a staff member on the phone telling someone that they would be getting a shipment in later today. I asked her if the shipment would include Hills K/D. She replied that they had it in the back but there were too many items in front of it so it might be on the shelves by 5:00 PM. I ended up buying a few tiny cans of food so our cat could eat today. I'm done with Petco. Maybe Chewy will be able to provide the prescription food we need.
• KO

  Ke O

  4 days ago
  1.0
  No stars because they sole Guinea pigs without a new guinea pig, pig cage set up. I went to another store to purchase a cage and still didn’t get a discount when I came back to purchase two guinea pigs. I only wanted one guinea pig but I told them if they get lonely I’ll take two .I was assured by the manager that two can be housed together and that’s not the case! Currently dealing with this issue.
• MD

  Michele Dowdy

  5 days ago
  5.0
  Our second grooming experience with Petco/Kaitlyn Mid City and I am so pleased! My dog Scout looks really good and ready for the summer heat!! 🩷 Thank You Kaitlyn
• RJ

  Raymond Jackson

  Jun 1, 2026
  4.0
  Night manager is awesome... Employees are nice and respectful....
• NH

  Nathan Huegen

  May 23, 2026
  4.0
  The store is great. Friendly staff and in stock. I would not recommend the dog training. The instructor spends more time talking about dealing with pepper spray and trying to identify the dog breed than with actual training. A lot of owners left the classes more frustrated.

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