Banfield Pet Hospital

Reviews

• PC

  Pete Cockrell

  Sep 11, 2026
  1.0
  It pains me to have to review them so low but unfortunately that is where we are at. We recently went to Banfield to have our cat euthanized after a year of him fighting cancer. There were no issues with the vet or techs instead the issues comes from the front desk specifically when payment was due. On the phone before the appointment we were given one price, it was much higher when they gave us a price in the exam room, and then it was lower again when we went to check out. We paid the price they gave us as a debit transaction which can easily be seen via the paperwork their cameras and their point of sale system. After we paid we went into the room and said goodbye to our precious Apollo. Not too long after I noticed without my consent or knowledge they used my card to run a credit transaction for over $100. I never even gave authorization for them to save my card and was never contacted in any way about the second charge. Their cameras and point of sale system and the person I was with can all confirm this. They knowingly ran my card as a credit transaction without my approval or knowledge to I presume fix a mistake in pricing someone there made. In any circumstance this isn't only unethical and horrible to do during a euthanasia but it is actually illegal. I did not sign any forms there at all I only was the payer in this instance and used my card as a debit yet they forced a charge through after I left to make up for their own mistake. I shouldn't have to do work to resolve this during mourning and when I already have paid them a lot of money in vet bills across the years. But here we are. Contacting their "care support line" to no avail and wasting time trying to fix this. When someone there knows full well what they did was wrong.
• JF

  Jenise Fritz

  Sep 9, 2026
  5.0
  Quick appointments, friendly staff. Very informative
• KS

  Kathy Shanoski

  Aug 27, 2026
  5.0
  Dr.Kivet and staff at Banfield took excellent care of my cat Tank.
• MM

  mark mcbee

  Aug 14, 2026
  1.0
  Very bad experience. Would not recommend to anyone. They will lie to u to get u into a plan.
• KP

  Kero Pellinghelli

  Aug 13, 2026
  1.0
  Took my cat there because she was refusing to eat and vomiting, had imaging done, extremely expensive comparatively even though she’s on their Optimum Wellness Plan. I told them it may be a blockage as she has eaten streamers before. The Doctor said everything was normal, and she was fine to go home with NO MEDICATIONS! She kept declining so I went to another vet for a second opinion, had the images from Banfield sent to this new vet, the SINGULAR image they took was so blurry they couldn't decipher anything so they had to be redone. This new vet took three images for half the price. They immediately found a blockage. Now we are on the way to the ER for surgery which should have happened days ago, but due to Banfield’s negligence she is now receiving her care late. If you want to be brushed off and have your pet almost die, go here!

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