Hanover Veterinary Hospital

Reviews

• KS

  Kathleen Strominski

  1 day ago
  5.0
  So good people to treat your animal with care.
• AH

  Alice Hanson

  Aug 7, 2026
  5.0
  As a traveler, my visit was an emergency. I was treated with promptness, kindness and compassion. My dog received thorough, gentle and expert care even though she couldn’t be saved. I collected her cremains later and was again treated with compassion and kindness. I wish this vet office/hospital was in my town. I can’t give it more than 5 stars here but they deserve much more.
• SK

  Susan Koehn

  Jul 17, 2026
  1.0
  This place is ridiculous with getting things right. Our cat has heart failure and is on 4 meds a day. We called in a refill.on.one med and a prescription.to send to chewy for another. We were told to come in whenever because they were ready. Went in today to pick them up. The refill wasn't ready and neither was the prescription. Time to find a new vet with people who can.actually do.their jobs.
• AM

  ava Marie

  Jul 16, 2026
  1.0
  First and foremost, I am an 18-year-old who was taking my cat to the vet on my own for the first time. I brought my cat, Bean, in because I was convinced he had a UTI. He had been urinating outside the litter box, his urine was light pink, and he was acting very differently than normal. I knew something wasn’t right. A friend recommended this clinic because she had always had great experiences here. Unfortunately, mine was very different. When I arrived, the front desk staff and veterinary technician were both very kind and helpful. They listened to my concerns and got us into a room quickly. However, when Dr. Paula came in to examine Bean, my experience changed completely. I explained everything I had noticed, but I felt like my concerns were dismissed. She laughed during the appointment, asked several questions that didn’t seem related to why I had brought him in, and made me feel embarrassed for being worried about my cat. She asked if I had brought urine and fecal samples, but I had never been told to bring them. She then gave me sample containers and sent us home. The very next morning, I returned both samples as soon as possible. Since Bean was urinating blood, I expected the urine results to come back within a reasonable amount of time. Over the next several days, I called multiple times and was repeatedly told that the results had not come in yet. Meanwhile, Bean continued getting worse every day. Nine days later, I still had not received a call about his urine results. By this point, Bean’s abdomen had become extremely hard, and I knew something was seriously wrong. Before taking him elsewhere, I called the clinic one last time. They told me they had the fecal results but not the urine results—even though the entire reason for the visit was his urinary symptoms. After I explained how urgent the situation was, someone called me back within a few minutes and confirmed that Bean did have a UTI. I was offered either an antibiotic injection or a three-day medication. At that point, I was very concerned that his condition had progressed beyond a simple UTI. I brought Bean back to the clinic and specifically asked that he be checked for a urinary blockage. Initially, the plan was to proceed with treatment for the UTI, but after insisting that he be evaluated further, it was discovered that he had a complete urinary blockage. I was told that without emergency treatment, he could die within 6–12 hours. When I asked why the urine results had not been addressed sooner, I was told that Dr. Paula had gone on vacation and the results had not been updated. I do not believe that is an acceptable explanation. Test results involving a potentially serious condition should not go unreviewed because one doctor is unavailable. Thankfully, I was able to get Bean to another veterinary clinic, where he received emergency care. A catheter was placed to relieve the blockage, and I received additional test results within 24 hours showing that his kidneys were already being affected. What started as a suspected UTI had become a life-threatening emergency. I want to emphasize that the front desk staff and veterinary technician were kind and professional throughout my visits. My issue is with how my concerns and my cat’s test results were handled. I am extremely disappointed with this experience and will not be returning. I brought my cat in because I knew something was wrong, and instead of feeling heard, I felt dismissed. The delay in addressing his urine results allowed his condition to worsen significantly. Thankfully, Bean survived because he received emergency care elsewhere. I hope no other pet owner has to go through an experience like this.
• LK

  Lisa Kerman

  Jul 15, 2026
  5.0
  Every employee I’ve encountered at Hanover Veterinary Clinic over the last 6 years has been exceptional and treat my dogs as if they were their own! The follow up calls after my pups’ appointments & the check in’s to ensure they were doing ok after being treated were an amazing comfort for us! We highly recommend this clinic & ALL of the Dr’s!!

Frequently Asked Questions About Hanover Veterinary Hospital