Waggles Pet Resort

Reviews

• KR

  Kayla R

  May 24, 2026
  5.0
  I really love Waggles. We have sent our shy pup there for day care and overnight stays and she has done so well! She has come out of her shell and it is one of the few places she is excited to go in to, and not nervous! They have very clean facilities, and are so friendly. Always reply quickly to calls and texts with answers questions or updates. I’m so thankful for Waggles and everyone there!
• AC

  Another Customer

  May 7, 2026
  1.0
  * editing to make sure the review stays public. I noticed they went from 151 to 148 reviews and a few negative ones are no longer visible, so hopefully editing brings it back. I’m writing this to add a little context to our experience with Waggles. Apologies for the length, but I think most pet owners would appreciate details about any place they’re considering. After his orientation/assessment day, they recommended their enrichment daycare program, and we immediately signed him up for intensive training sessions (trainer is no longer at Waggles), which was wonderful (we miss her!). After the two week training sessions, he attended enrichment daycare twice a week for many months with consistently positive reports, and he loved the staff there. After his trainer left (after working with him for about 7 months), his comfort seemed to shift. There were a couple of pick-ups where he wouldn’t let a staff member put his collar on, so I’d do it instead. She didn't flag it as a major problem, and I was already planning a workaround to eliminate this issue. I didn’t get a chance to put that plan into action due to what happened next. We needed boarding and were directed to drop him off at the main location, where he rarely goes and knows few people, which created stress for him. He barked and was reluctant to go with someone who was essentially a stranger. The owner seemed agitated and redirected us to the enrichment center, where drop-off went smoothly. Daily updates during our trip were positive, and the staff at pick-up said he'd had a great stay, but that the owner wanted me to call him. I asked if they were considering dismissing him (based on the vibe the owner gave off during drop-off), and the staff member said no, that he just wanted to talk about helpful routines and procedures. We were fully prepared and willing to follow any recommendations from them, including additional training, to help him adjust to the recent changes. When I called, the owner was unavailable. The manager called that evening and without any discussion or suggestions, she coldly informed me that our dog was no longer welcome. Her reasons: he barked during pick-up (settling within a minute), and their policy requires dogs to be comfortable with all staff at both locations, regardless of whether or not they ever work with or see the people. That policy definitely wasn't applied when they first accepted him; his discomfort with unfamiliar people was treated as workable when we began our time there investing thousands of dollars in training. Once that was behind us, the same discomfort with new people became grounds for dismissal with no warning or attempt to help. If your business is caring for dogs, that implies that there would be a genuine effort to assist them when changes in their care cause discomfort. Clearly, Waggles was not interested in that. *editing to be sure this review stays public, as I noticed Waggles went from having 151 reviews to 148, and several negative reviews are no longer visible. The following day, a staff member texted asking for updated vaccination records (apparently unaware that he'd been dismissed the day before). That internal communication gap was unprofessional, and the timing was like rubbing salt in the wound, making an already difficult and disappointing situation even worse.
• DH

  Dustin Hapli

  May 5, 2026
  1.0
  It gives me no pleasure to write this, but unfortunately Waggles is a horrible company run by unprofessional, greedy people. We took our dog here for training, doggy daycare two days a week and boarding when we were out of town. It cost us thousands of dollars. Our pup successfully learned to sit and stay and lay down and all the other things you expect a dog to know. He will do pretty much anything for a treat. Everything was fine for several months. The feedback we received about our admittedly rambunctious dog was routinely positive. They regularly sent pictures and videos of him playing and having fun. Then some of the good, experienced staff left. In hindsight this should have been a big red flag for us. Apparently, most of the new and remaining staff doesn’t know how to deal with animals. Suddenly, our dog, which they trained, was not well behaved enough for them. A few days later they called to say he is no longer welcome here. No conversation. No discussion of more training, if that was their actual concern. Nothing constructive to offer at all. They were even professional enough to do it in person. Don’t waste your time! All they want is your money. They don’t give a damn about your pets!
• TT

  TWC

  Apr 4, 2026
  1.0
  I’ve been in Wheeling for a long time and just recently found Waggles Pet Resort on Wheeling Road while searching for dog daycare or boarding for my dog. They’ve got great reviews, but I was a bit worried that the pricing wasn’t listed upfront, which is a bit concerning. After seeing the place, it seemed a bit small, (play area is around 8 sqft) and the prices were way higher than I anticipated. Daycare for a single day is expensive. Boarding is $45–$60 per night, but that doesn’t include any playtime, which costs extra on top of the lodging. So, you’re really looking at $70–$100+ per day/night for boarding which is ridiculous for the Wheeling area. For such a small facility, it’s overpriced. I also found that the scheduling is inconvenient. Scheduling is rigid, booking is done via text (no online portal), and you’re assigned certain days of the week, only when THEY have openings based on their availability. As the paying customer, it’s your responsibility to keep track of how many days you purchased and used up because there is zero way to track your days unless you ask. Lastly, there’s no way to check in on your dog, no cameras, no social media, or updates. So what does my dog do all day? My finally advice, it just does not live up to the hype for me. For the price point, I expected more transparency, affordability, flexibility, and peace of mind at Waggles. I feel like they are hiding something and they lost my trust. If you’re looking for dog daycare for multiple days a week, this is not the place.

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