Petco

Reviews

• DD

  Donna Dickens

  2 days ago
  5.0
  Love this location!
• AJ

  Andrew Selvaggio Jr

  Aug 3, 2026
  3.0
  Good deals, customer service was ok.
• NN

  Nic

  Jul 7, 2026
  2.0
  Staff is nice enough but they dont get enough stock so every Monday you have to buy out what you need or else someone else gets it and your pet is either left without food or you have to drive all the way to bloomingdale. Disappointing I might as well skip this petco and go to bloomingdale smh.
• YO

  Yesenia O

  Jul 1, 2026
  5.0
  Thank you to Petco we just adopted our cat Leo aka Line.
• NA

  Nabeel A.

  Jun 23, 2026
  1.0
  Avoid this location. So I walked into this location with my wife and 5 year old son. We were looking to get him his first pet: a hamster. He was extremely excited, and picked out a hamster. I asked this female associate if we can get the hamster and a displayed home setup for it. She responded, "I can't sell you this hamster with this cage." Confused, I asked how come? She replied, "This is not the appropriate size for this hamster, I am not going to sell this to you. I will show you what is the right size." Confused (the setup for the hamster was right next to the hamsters). Her demeanor was very rude. She did not greet us, educate us, but instead acted very bossy. Okay, maybe she cares? So she walks us over to glass aquariums and points us at what seemed to be a ~42" glass aquarium. I mean it was the size of my son's dresser in his room. I told her this won't fit on my son's dresser. We were hoping for something more suitable. She then told us that she will not sell us the hamster unless we purchased this GIANT glass aquarium. At this point, I wanted to get help with someone who was nicer and can respectfully provide us options. So I asked for the manager. The manager was in the same aisle, and overhearing the convo, she decided to add a comment "She would know more than me about buying for hamsters". Not helpful at all. Not even acknowledging the lack of help this female associate was clearly not providing. At this point, the female associated again iterated, "I can sell you the cage/set up but I won't sell you the hamster." I told her it made no sense that they had hamsters in small crammed glass homes, and they want me to purchase something so big. Moreover, she made us feel like we were looking to harm the hamster. I did not appreciate that. I can understand we didnt have the knowledge, but help us understand the requirements? We are all for animals being cared for properly and we were there to provide a loving household. The lack of proper direction with guidance would have led the interaction a different way. So, sensing the escalation, my wife decided to just take my son out of the store. The female associate was extremely rude and disrespectful. I told her I'd be calling Petco to ensure they receive a complaint about this interaction. She said that I can leave the store. I went to the manager and told her to have the district manager call me. Gave her information, never got a call. We went to Petsmart right in the same mall strip. AMAZING experience there. I will make sure I never step in this location.

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