Brand Certified
Banfield Pet Hospital
3.7(171 reviews)
Certified by Banfield Pet Hospital • May 17, 2026
Business Details
700 N Milwaukee Ave, Vernon Hills, IL
60061, United States
Certified by Banfield Pet Hospital • May 17, 2026
(847) 816-4667
Certified by Banfield Pet Hospital • May 17, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 17, 2026
About
Certified by Banfield Pet Hospital • May 17, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • May 17, 2026
Hours
Certified by Banfield Pet Hospital • May 17, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
SundayClosed
Reviews
3.7
171 reviews
5 stars
102
4 stars
15
3 stars
4
2 stars
3
1 star
47
- TSTracy SkinnerApr 22, 20265.0My two girls are a 100 pound Great Dane & a 65 pound lab! Back in California we went to local vets. However, once we made the choice to move to IL & drove them to/from CA to IL (a few times over 6 months) we worried about how to get them help while traveling! I absolutely do not mind paying a reasonable price per month knowing that I can call up & get help for either one of them....thank you Banfield (of Vernon Hills) for being a part of MY needed tribe!!
- RCRobert CollinsApr 22, 20265.0They really provide a Great 5star service to my Pets
- JCJ CrociataMar 17, 20261.0Pretty upset with Banfield, our dog just passed and they told us we have to keep paying on our wellness plan. So heartless and inconsiderate. This is not a car for Christ sakes. We will be pulling our other pets from this Banfield and using a local provider.
- EHE.Michelle HillMar 16, 20261.0Terrible customer service and they almost killed my dog by not monitoring him closely enough While he was in recovery, they failed to remove a tube and he almost choked to death, we had to take him to another emergency vet to save his life. No apologies no explanations. Recently called to make a wellness appointment for my dog, the woman that answered the phone consistently talked over me and had a poor attitude. I made it clear I was only trying to understand what Services my dog would be getting. She canceled the appointment and refused to answer the phone when I called back.
- KGKali Skiles GoldbergMar 4, 20261.0Incredibly deceptive business practices. I brought my cat in for litter box issues and spent close to $800 for routine tests. I was told I could sign up for a wellness plan that would cover some costs. The brochure in the room stated that the wellness plan was $21.95/month. The staff signed me up for a wellness plan costing $61.95/month without disclosing the cost. I was at the vet for nearly two hours for a simple appointment. I told the staff that I had to pick up my daughter but they kept me there. When I called their corporate offices to cancel the wellness plan the price was $200 more than what I was quoted in the exam room. They couldn’t give me any explanation for the price difference. After all that, they never provided my cat’s rabies tags. This is by far the most expensive and deceptive veterinary practice that I have ever been to.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the operating hours of Banfield Pet Hospital in Vernon Hills?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and possible referrals.
Can I make an appointment online for my pet's visit?
Yes, you can schedule an appointment online through the Banfield website or the quick link provided in their profile.
Is veterinary care available online through Banfield?
Banfield offers remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app for clients with Optimum Wellness Plans®.
What preventive pet health care services does Banfield offer?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
It's an annual preventive care plan covering exams, vaccines, early diagnostics, nutrition and dental care consultations, with automatic yearly renewal.
Does Banfield require appointments for veterinary services?
Yes, appointments are required to ensure proper care and scheduling at the hospital.
What precautions is Banfield taking for COVID-19 to keep pets and people safe?
Banfield is encouraging drop-offs, increasing cleaning protocols, and offering telehealth via Vet Chat™ to minimize contact and maintain safety.
Are there pet supply stores near Banfield Pet Hospital in Vernon Hills?
Yes, PetSmart is nearby and offers pet supplies and services, which can be convenient for picking up pet essentials before or after your veterinary visit.
What food options are available near Banfield Pet Hospital?
Near Banfield, you can visit Dunkin', Baskin-Robbins, Taco Bell, and Kyuramen x TBaar - Vernon Hills for coffee, ice cream, fast food, or Japanese cuisine.
Are there family-friendly entertainment venues near Banfield Pet Hospital?
Yes, Chuck E. Cheese's offers arcade games, pizza, and family entertainment, making it a good spot for families before or after a pet's appointment.
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