Banfield Pet Hospital

Reviews

• AF

  Angela Flores

  May 5, 2026
  1.0
  I absolutely loved the vet tech. Let me make that clear. Came here because my cat had an ear infection. They failed to inform me my cat had a mass in his ear that caused this til it was to bad to ignore. They had reassured me it was just because of the ear infection and would go away after treatment. All the treatments / ear drops made my cats condition worse. I had to put my cat down today after this mass caused my cats face to be paralyzed & unable to function. If they would’ve told me from the very first appointment. My baby would’ve survived or gotten help on time. I’m never ever coming back to banfield.
• LD

  Lindsey DeAngelis

  Apr 29, 2026
  1.0
  My dog is very very sick. I describe the situation, but twice the vets have said they cannot find anything wrong with him. He lost a significant amount of weight because he is unable to eat very much. They said they can’t find anything wrong so they send us to a specialist. That is just not possible. He is whimpering and probably needs pain medication. They refuse to give us anything that could mask a problem. In the meantime, he is suffering. I have the wellness plan. But would not include any treatment to actually help him.
• MM

  Madeleine Mollinedo

  Apr 22, 2026
  5.0
  Dr. Leigh is amazing! The front staff is my favorite, they are friendly and make you feel welcomed. Perla, thank you for loving and caring for Kit.
• SS

  Stgotti13

  Mar 23, 2026
  1.0
  Dropped my 2 cats off at 9:30am and one of them had a very serious leg injury. Well guess what, they called me back at 3:50pm saying they could not do anything because of him being aggressive, my other cat was not looked at either because they were “short staffed” 7 hours of keeping my cats in a grey confined room with no food or water or treatment. Instead of taking 2 minutes to call me within that 7 hour period you let my cat suffer and let his condition get worse. I will be pursuing legal action regarding this.
• MF

  Missy Fortener

  Feb 22, 2026
  1.0
  Gave my appointment away to a later time slot before I showed up, and had us wait for an hour in the exam room just to find out that they “had an emergency” which is why they were so behind with our follow up exam results. Their lack of communication caused an unnecessary exhausting anxiety filled appointment experience for my dog. For as much as we pay there every month for their plan, they do a crappy job with customer service. There was plenty staff on hand regardless of an emergency or not to at least update people on waiting times.

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