Banfield Pet Hospital

Reviews

• SW

  Susan Wagaman

  1 day ago
  5.0
  We had a great experience at Banfield. Our Vet assistant was wonderful.
• NM

  Nevaeh McComb

  May 13, 2026
  1.0
  I am extremely disappointed with the care my cat received at Banfield Pet Hospital. We brought her in because she was underweight, eating excessively, and not gaining weight. I brought in a stool sample, yet it was never tested. Instead, they immediately chose a very invasive route and proceeded with blood work first. During the visit, the doctor attempted a jugular vein blood draw and openly stated that he had not done many of these and did not seem confident, which made me uncomfortable. He also performed a blood draw from my cat’s back leg, which has since developed into a painful infected abscess, causing her to limp and requiring us to seek care from a different vet who is now treating her appropriately. The doctor also told me he would call with updates about what could be going on with my cat, but I never received any phone call or follow-up. When I later asked about the stool sample I had brought in, I was told, “I must have lost it,” which I found incredibly unprofessional. Overall, this experience was upsetting and disappointing. Based on our experience, I cannot recommend this vet hospital and would encourage others to carefully consider their options for pet care.
• JM

  janice masters

  Apr 22, 2026
  5.0
  My East Peoria Banfield group are truly awesome! They treat our family member Sassy ( she’s a mini schnauzer) with honest kindness and concern. She’s not treated like just a money pit of fur and bones… rushing her thru, trying to foist expensive products and services just so they can make more money. Their care for her includes giving us detailed and informative instructions, and suggestions for her health and wellbeing, dealing with her symptoms and diagnosis. Even checking her in, the staff treat her like a friend. Sassy lives up to her name and breed, and they take that into consideration, showing patience, and helping her feel at ease. All around, I’d never take her to anyone else.
• MM

  Melanie Mouck

  Apr 22, 2026
  5.0
  They are great with my cats and with other animals
• KS

  Kyra Stimeling

  Apr 22, 2026
  5.0
  The team at East Peoria Banfield are amazing. They are so great with my dogs. They definitely take their time when it comes to nervous dogs. My mini Aussie is a very nervous girl and they don’t rush any services. I’m on the monthly plans for both my dogs and it’s such a great piece of mind knowing their vaccines are covered along with the vet visits. The vets themselves are great as well. Their whole staff is amazing.

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