Banfield Pet Hospital

Reviews

• GB

  George Baisz

  5 days ago
  5.0
  I received a free first visit when my cat was ill,I could not afford medicine at the time,they let me get the antibiotics when I could pay for them the next week,great experience!!
• AJ

  Amber Jones

  6 days ago
  1.0
  I am beyond upset with Banfield Pet Hospital in East Peoria, IL after what happened to my dog. I brought him in for a routine neuter after he had already been sick and dealing with pain for months. His records from before the procedure show his eyes were clear, with no discharge or inflammation. Even the records from the day of his procedure show no eye problem before he went under anesthesia. When I picked him up, I immediately noticed his right eye was dry and squinty. I pointed it out to the staff before I even left. They recognized the problem and took him to the back to recheck him. This was not something I noticed hours later or the next morning. It was noticed at the hospital immediately after he had been under anesthesia. While I was still there, I could see what looked like a white or clear film coming off the surface of his eye. His eye got significantly worse after that. It became swollen and sealed shut with discharge, and the next morning I could barely get it open. He was clearly uncomfortable and I was terrified. I now have to give him medication every four hours and get additional veterinary care. I went through his medical records because I needed answers. I could not find documentation showing that his eyes were protected or lubricated while he was under anesthesia. I also found that the section where his condition was supposed to be documented before he was sent home was completely blank. My dog was unconscious and completely dependent on the people caring for him. He could not tell them his eye hurt or protect himself. What makes me absolutely furious is what happened when I brought him back the next day because his eye had gotten worse. After the hospital had already recognized the problem at pickup, Dr. Aaron Pettyjohn told me the problem could not be considered their responsibility because I could not prove it happened during the procedure or that it was not preexisting. His records show his eyes were normal before the procedure. The problem was noticed immediately when I picked him up. The staff recognized it. Then it got worse overnight. Yet the next day, I was being told it was essentially my problem because I could not prove exactly what happened while my dog was under their care. I was not refusing to treat my dog. Of course I was going to treat him. He was hurting. I was asking why I should have to pay for testing and medication for a problem that was not there when I brought him in and was noticed immediately after the procedure. Dr. Pettyjohn told me I could go somewhere else for a second opinion. His attitude was defensive from the moment he walked into the room, and I felt like I was being treated as a problem for asking questions and advocating for my dog. That hurt even more because I used to trust Dr. Pettyjohn. I trusted him enough to recommend him and this hospital to my own family. I understand the hospital has lost a doctor, the staff are overworked, and there have been times the hospital has been closed because of staffing. I can understand being overwhelmed. What I cannot accept is my dog paying the price for it or my concerns being dismissed when the hospital itself recognized the problem at pickup. I am scared. I am hurt. I am angry. I am losing sleep worrying about my dog and wondering what happened to his eye while he was under their care. He went in for a routine neuter with normal eyes and came home with an eye problem that was noticed by the hospital immediately after surgery. My dog cannot tell me what happened while he was unconscious. He cannot advocate for himself. I have to do that for him. I trusted Dr. Pettyjohn with my dog when I could not protect him myself, and the way this was handled has completely changed that trust.
• HE

  Horizon Earth

  Jun 17, 2026
  5.0
  Our Aussie have been going to Banfield since 6weeks old, she is now 14yrs, still in pretty good health considering her age. Thanks Banfield team for being there for our pet every where we go.
• DS

  David Sanchez

  Jun 17, 2026
  1.0
  Disappointed with their limited hours. I always bring AJ here for his care. Today we have an emergency and it turns out they're closed Wednesday & Thursdays! That's nuts! Currently bouncing around, looking for a place that does walk-ins. Not worth the care plan with the limited hours.
• DD

  Donna D

  Jun 17, 2026
  5.0
  Employees very nice. All seemed to really care. This was the first visit and I was impressed! Did a great job

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