Banfield Pet Hospital

Reviews

• CH

  Cindy Hawkins

  Oct 1, 2026
  5.0
  The vet we seen on 9/27/26 was very good. The staff also was very good.
• RT

  Robin Tompkins

  Sep 30, 2026
  1.0
  Bad! I was quoted the same price before I scheduled my appt and when I dropped my cat off for her shots and wellness visit. When I cane to pick here up, I and 3 others waited 20 min! When it was finally my turn, they gave me a price $20 higher than the original quote! No additional care, just a higher price! They refused to budge on the price though it was their mistake!! I WON’T BE GOING BACK!!
• RS

  Riley Spokely

  Sep 25, 2026
  5.0
  Wonderful, knowledgeable, reliable staff. I've been going here for years! I just had to put my elderly cat down recently, and they were so, so kind about it! She'd only lasted that long as well because the staff here was able to diagnose the seizures she'd been having (multiple vets wrote them off since they "weren't hurting her" only because they were peripheral)! Years on blood pressure meds gave her a significantly better quality of life that I will be forever grateful for!
• JH

  Janell Hackler

  Sep 16, 2026
  5.0
  Everyone is so friendly, knowledgeable and caring!!
• AJ

  Amber Jones

  Aug 26, 2026
  1.0
  I am beyond upset with Banfield Pet Hospital in East Peoria, IL after what happened to my dog. I brought him in for a routine neuter after he had already been sick and dealing with pain for months. His records from before the procedure show his eyes were clear, with no discharge or inflammation. Even the records from the day of his procedure show no eye problem before he went under anesthesia. When I picked him up, I immediately noticed his right eye was dry and squinty. I pointed it out to the staff before I even left. They recognized the problem and took him to the back to recheck him. This was not something I noticed hours later or the next morning. It was noticed at the hospital immediately after he had been under anesthesia. While I was still there, I could see what looked like a white or clear film coming off the surface of his eye. His eye got significantly worse after that. It became swollen and sealed shut with discharge, and the next morning I could barely get it open. He was clearly uncomfortable and I was terrified. I now have to give him medication every four hours and get additional veterinary care. I went through his medical records because I needed answers. I could not find documentation showing that his eyes were protected or lubricated while he was under anesthesia. I also found that the section where his condition was supposed to be documented before he was sent home was completely blank. My dog was unconscious and completely dependent on the people caring for him. He could not tell them his eye hurt or protect himself. What makes me absolutely furious is what happened when I brought him back the next day because his eye had gotten worse. After the hospital had already recognized the problem at pickup, Dr. Aaron Pettyjohn told me the problem could not be considered their responsibility because I could not prove it happened during the procedure or that it was not preexisting. His records show his eyes were normal before the procedure. The problem was noticed immediately when I picked him up. The staff recognized it. Then it got worse overnight. Yet the next day, I was being told it was essentially my problem because I could not prove exactly what happened while my dog was under their care. I was not refusing to treat my dog. Of course I was going to treat him. He was hurting. I was asking why I should have to pay for testing and medication for a problem that was not there when I brought him in and was noticed immediately after the procedure. Dr. Pettyjohn told me I could go somewhere else for a second opinion. His attitude was defensive from the moment he walked into the room, and I felt like I was being treated as a problem for asking questions and advocating for my dog. That hurt even more because I used to trust Dr. Pettyjohn. I trusted him enough to recommend him and this hospital to my own family. I understand the hospital has lost a doctor, the staff are overworked, and there have been times the hospital has been closed because of staffing. I can understand being overwhelmed. What I cannot accept is my dog paying the price for it or my concerns being dismissed when the hospital itself recognized the problem at pickup. I am scared. I am hurt. I am angry. I am losing sleep worrying about my dog and wondering what happened to his eye while he was under their care. He went in for a routine neuter with normal eyes and came home with an eye problem that was noticed by the hospital immediately after surgery. My dog cannot tell me what happened while he was unconscious. He cannot advocate for himself. I have to do that for him. I trusted Dr. Pettyjohn with my dog when I could not protect him myself, and the way this was handled has completely changed that trust.

Frequently Asked Questions About Banfield Pet Hospital