Petco

Reviews

• JH

  Jessica Hamer

  6 days ago
  1.0
  ​I am absolutely appalled by the unprofessional, dishonest, and discriminatory treatment my dog, Rocki, and I received at this grooming salon. Rocki has been coming to this location for 3 years.But this was my first engagement with Nicole and Rachel ( both white women) ​I scheduled an appointment a week in advance. When I arrived, a groomer named Nicole told me my dog’s virtual records would be sufficient. Once I showed them to her, she flipped her story and said they weren't. My vet wasn't open yet to fax a certificate, so I explicitly told Nicole I was driving 5 minutes down the road to my house to grab the hard copy and would be right back. ​While driving home, I received a text: "Sorry we missed you." Nicole canceled my appointment the second I walked out the door. ​When I called for clarity, Nicole claimed she "did not feel comfortable" working with me ( a black women) due to the "back and forth." When I asked what back and forth, she lied and said I never told her I was coming back. She flat-out refused to service my dog. ​I asked for a supervisor, and Rachel joined the call. Rachel showed zero accountability or customer empathy. Despite me explaining that I was literally on my way back with the paperwork for an appointment I kept, she said there was "nothing she could do" and refused to honor my slot, only offering to reschedule for next week. ​Nicole lied to cover up a premature cancellation, used coded language ("uncomfortable") to deny service over a minor paperwork mix-up, and the manager enabled it. Avoid this stylist and this supervisor if you expect honesty, basic customer service, or fair treatment. Management needs to address the severe bias and lack of professionalism in this salon immediately.
• SH

  Spam H

  Jun 27, 2026
  1.0
  Came in with a carnival goldfish and they tried to act like we HAD to buy a certain tank and certain things. Wouldnt sell us anything but what they approved.
• DC

  Dylan Crandall

  Jun 19, 2026
  5.0
  Great customer service, great selection of fish and the guy selling me the fish was very knowledgeable on fish and different types like salt and fresh water!
• BP

  Black Panther

  Jun 18, 2026
  1.0
  The aquarium fish department is clearly an after thought, with low energy and efforts about 80% of the time absolutely no fish of quality. The biggest turn off is the lack of energy you get from the unfortunate employees that are told to report to the fish area. On many occasions, They have poor attitudes like they were told to clean the kitchen or bathrooms. One young lady didn't ask if she could help me, she instead said what do you want? With a hostile voice that sounded like I was bothering her. I left.
• MM

  maurice muse

  Jun 11, 2026
  3.0
  I couldn't buy any fish because noone ever came to that department

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