Petco

Reviews

• CG

  Cecilia Garcia

  May 1, 2026
  1.0
  The poor animals cages are full of turds and all the animals look like they have mites
• NM

  Nancy Murry

  Apr 28, 2026
  5.0
  Jessica is the reason i keep going to this location. Jessica has great Customer Service Skills, but her vast knowledge has been incredible and so helpful with my puppy Shitzu and myself .. She's my go to !!
• DC

  Dionte Chew

  Apr 19, 2026
  1.0
  When I got home and opened the package, I was about to give one to my dog when I noticed bugs falling out onto my table. After taking a closer look, I saw there were many more bugs inside the packaging. I called Petco to report the issue, and they told me I would need to bring the product back to the store for a refund. Unfortunately, I’m not comfortable transporting a bug-infested product in my house or car and risking spreading them further, so I’ll just take the $15 loss. This is extremely concerning, especially since these products are meant for pets. I expected better quality control and a safer resolution to the situation.
• KU

  kamilo urueña

  Apr 18, 2026
  1.0
  Extremely frustrating situation. I purchased an animal for $600, returned it, and was told a refund check would be mailed to me. It’s been over two months and I still haven’t received anything. I’ve followed up multiple times, but I keep getting inconsistent information or being told to wait longer without any real update. Now they’re saying it could take up to two more months just to determine if the check will be issued. That’s simply not acceptable. This experience shows a serious lack of organization, accountability, and customer care. I would not recommend this place to anyone. If an issue comes up, be prepared for delays and no clear answers.
• KK

  KAMILO

  Apr 18, 2026
  1.0
  Terrible experience with this store. I purchased an animal for $600, returned it, and instead of issuing a proper refund, they told me they would send me a check. It has been over two months and I still haven’t received anything. I have called multiple times, and each time I get different answers or I’m just told to wait even longer with no real solution. Now they say it could take up to TWO MORE months just to tell me if they are even going to issue the check. This is completely unacceptable. This level of lack of professionalism, responsibility, and respect for customers is extremely frustrating and stressful. I do not recommend this store at all. If you’re considering buying here, be aware that if any issue comes up, they will not handle it properly.

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