Petco

Reviews

• PO

  Paul O.

  4 days ago
  5.0
  My visit was wonderful. It is always a pleasure to go into a clean and organized store with friendly associates. Highly recommend. I will be back.
• GR

  Gina Rangel

  Sep 17, 2026
  2.0
  The kids taking care of us at the register was rude and acting strange. Never addressed us to say hello, can I help you? Just dirty looks with no nothing not even when paying he just put out his hand. No customer service at all. Not a good representation of your company.
• ZB

  zach bawiec

  Sep 15, 2026
  1.0
  This store taxes you more then it says on the receipt. My total was 72.34 with 10.75% tax (stated on receipt). It said the tax amount was almost 11$!!! This should have been closer to 7.8/8 dollars. When I called to ask about the the person who picked up the phone was very rude. Gave me a bunch of attitude and said I was wrong and the machine does it on its own. When I asked to speak to a supervisor I got a very snotty response saying "well why didn't you just start with that". Before I could respond they instantly put me on hold. Seems like Petco needs to pay Michael more money.
• KK

  Kristi

  Sep 8, 2026
  1.0
  I had a very disappointing experience at this Petco while seeking guidance about choosing a betta or other freshwater fish for a 10-gallon tank. When I approached the associate, she did not acknowledge me, so I asked whether she was available to help. From the beginning, she appeared visibly annoyed that I was asking for assistance. I explained that I was looking for guidance, but instead of answering my questions, she was dismissive and rude. The eye-rolling and her overall body language were unprofessional and made it clear that my questions were an inconvenience to her. She told me that my tank needed to be established for a longer period before adding fish. I understood and had no issue with that recommendation. I was not trying to purchase fish against her advice. I simply had follow-up questions so I could be prepared when the tank was ready. I asked which types of fish would be appropriate for a 10-gallon tank, whether certain fish could coexist, and whether they needed to be the same species. Rather than answering my questions, she repeatedly and rudely told me that I “wouldn’t be adding fish.” I explained again that I understood I could not add fish yet and was only seeking information for when I returned after the tank was properly established. Despite this clarification, she continued to disregard my questions. She finally told me there’s fish here and there I could choose from. Obviously I can see fish are in tanks but, they are clearly different types of fish and that’s why I was asking. She gave no specifics and clearly just wanted me to leave. So I said, thanks and I eventually left without purchasing anything. I wish I would have spoken to a manager. I understand and appreciate employees prioritizing the health and safety of the fish. However, there is a significant difference between providing responsible guidance and being rude and dismissive toward a customer who is genuinely trying to learn and make responsible choices. Many customers visit a pet store specifically because they need knowledgeable guidance. There was absolutely no reason for the attitude or treatment I received. I will not be returning to this location.
• LS

  Lisa Staehle

  Sep 6, 2026
  4.0
  I have a pet store close by which is not Pet Co. However, I do like to make a brief trip to Pet Co, because they have brands that some pet stores do not, especially the variety of certain brands such as Orijen. They carry their treats, food toppers, and canned food. The brand is somewhat pricey, but Orijen is quality dog food. Conversely to that, they are only getting four stars because I also feed my Boston Terrier is also fed Stella and Chewy’s, and Pet Co lacks on the variety of their food the company offers, plus it’s more pricey than one of their competitors. The customer service was great… very friendly cashier who was a really nice person made the end of my shopping experience there an enjoyable one.

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