Banfield Pet Hospital

Reviews

• SH

  Stephanie E. H.

  Oct 2, 2026
  1.0
  This is now my second review: After being neglected at the hospital and then via phone calls I got ZERO help. My dog has died. I have now emailed them multiple times. This is ridiculous. I have filed complaints now with BBB and the state. This is unacceptable.
• SP

  Stephanie Porter

  Sep 25, 2026
  1.0
  I’m actually really pissed about this recent experience. I’ve gone to other Banfield but we moved and started coming here. It’s been fine until recently. 1st- I brought my dog in for a post ER check up after he had a few seizures overnight. We waited in the room for 30 minutes. I had to go out and remind them we were there as my dog was stressing and I was worried about another seizure 2nd- the next day he had more seizures. I called right when they opened to ask what to do. The woman on the phone took notes for the doctor and said she marked it as urgent and the doctor would call me. 3pm comes around and zero call while he had another seizure. I called again. No answer. I left a voicemail They didn’t call me till 7pm! By that time I was already at an animal hospital because he had had another one. Shame on them. I’m ending my plan with people who don’t care and finding someone else. Edit: I emailed. Multiple times. No response. I am filing official complaints with the BBB and state.
• SN

  Sandra Niemiera

  Sep 23, 2026
  5.0
  Our pup, Sammy has some special needs because he can be highly anxious, even when medicated. Everyone at this practice has gotten to know and love him and as a result they take the time needed to work with him at all appointments. Knowing that he will be well cared for is so important to us. From the receptionist to the vet techs to the doctors, we have confidence in Sammy’s care. They have helped us navigate all of his health and well-being.
• AM

  Ally Magee

  Aug 31, 2026
  5.0
  I’ve used Banfield for almost 30 years. The plans made sense and at the time, I would have to drive 30 minutes to get to the one closest to me. Moving back to the Naperville area, there was one within 10 minutes of me. They ended up closing. Now I’m back to driving 20-30 minutes to either closest Banfield, but it has been worth it! The wellness plans are lower than any other veterinary office, and include more than other offices. Bonuses include being able to go to other offices if yours doesn’t have availability, and something I used recently: one covered emergency vet visit at a VCA or Blue Pearl animal hospital. As far as this location, I have found everyone to be kind, accommodating, and thorough. They educate you on your pet and help you to make informed decisions on their care. The wellness plan includes nearly everything you could need, and then some, with discounts on medications or special scans if needed. The menu of their plans have changed over the years for the better, making it easy to know what you’re paying each month and what you get. I’ll leave you with a final assignment: call any other veterinary office and ask how much it would be for the office visits, vaccinations, vaccination administration fees, (optional: spay/neuter and dental) and compare them to the yearly cost of Banfield’s plans. I did and spent way too much time only to stay with Banfield, even though I have to drive a bit to get there.
• SV

  Sophia V

  Aug 15, 2026
  5.0
  We love Dr. Murikinati and the techs at this location. Dr. M, Sierra, and Jana (sp?) are so good with our quirky dogs. They listen well and fully support us advocating for our dogs who both struggle sometimes at the vet. Jana speaks our older dog's baby voice language perfectly and always remembers the peanut butter to distract our dogs during procedures, and today Sierra remembered that our dog loves a soft blankie to lay on so she brought one out for him without us asking. We keep coming back because of the attentive care they continue to give us, even though Banfield keeps them constantly short staffed and overworked (my words and observations--not theirs).

Frequently Asked Questions About Banfield Pet Hospital