Banfield Pet Hospital

Reviews

• CK

  Cdaniel Kpln

  Sep 30, 2026
  1.0
  *My review is more for Banfield corporate than the actual clinic at Kildeer.* Beware of wellness plans and DO NOT OPT FOR AUTO RENEW. If your pet is nearing end of life, you should not renew your wellness plan. I have been using Banfield for 15 years with 4 pets. I have had all of them on wellness plans from the moment I got them. Wellness plans are not cheap but have served their purpose. I have often had to supplement care to other vet facilities due to lack of available appointments and for urgent matters but for check ups and vaccines I have always used Banfield. This week, my 13 year old chihuahua Nero passed away. We did not use Banfield, we had to use a 24 hour emergency vet and Nero sadly passed away after a long illness. Today, I called Banfield to cancel the 50 dollar per month wellness plan and was told that because they prorate services, I owed almost 500 dollars for the remainder of the plan. Their cancelation policy for a pet that has died is absurd, heartless and takes advantage of pet owners at their most desperate time. I am removing my other dog and cat from the plans, not only will I no longer use Banfield, but I will also no longer patronize PetSmart. They house Banfield in their stores and Banfield is predatory. They survive because of convenience and use petsmart stores as a base of operations to provide mediocre care and to rip off unsuspecting pet owners. In addition, when I called Banfield to cancel, their representative was obtuse to the passing of my 13 year companion and was robotic in his responses. Zero empathy and a complete lack of emotional intelligence. I will be running out my last two wellness plans and utilizing a local vet and purchasing pet supplies at other establishments. Chewy sent me flowers when I cancelled Nero’s auto-ship and prescription while nationwide pet insurance sent a 25 dollar gift card. Banfield, after an uninterrupted 13 year wellness plan billed me 500 dollars for my dead dog. Nice. Also note, I found the services at VEG Buffalo grove exceptional. Veterinary Emergency Group is open 24 hours for emergency service and they were outstanding at a very difficult time. They provided a comfortable environment and the staff were empathetic, kind and accommodating, something the folks at Banfield on the phone could learn from.
• AA

  Alexis Serna Aguilera

  Sep 15, 2026
  5.0
  Great place! Dr Kara did a good job explaining everything and took great care of Milo at the Kildeer location!
• AH

  Adriana Hemzacek

  Sep 10, 2026
  5.0
  My dog has a licking problem, and it got to the point that I realized I had to bring him in. I went onto the app and was able to get a next-day appt. Upon arrival, I was the first in line and was asked if I wanted to stay since the doctor could see Chase immediately. Come to find out, I was there during the same week last year for the same issue. The attention to detail and accommodations are what make us always comfortable to come back - it's an easy choice to jump on the app and get something scheduled. After about 20 minutes, we were leaving with an allergy shot, medicated pads, and a pep back in our step. We love Banfield, and love that it's so close to our home! xoxo Woof Woof
• JG

  Joseph Gurreri

  Aug 29, 2026
  5.0
  What I had to go to a different location then I normally do and the doctor was exceedingly kind responded right away to my dog's allergies and spent plenty of time on the phone with me explaining what the options were. Recommend! I got an appointment first thing this morning because he was sick and I use their online service. The hospital and the people are great but the app leaves a lot to be desired because it's so slow and laggy
• CP

  courtnee phillips

  Aug 13, 2026
  1.0
  So I tried to bring my dog here due to issues with blood in his stool. They have a 15 min. Grace period for appointments. I arrived right 14 min. Mark waited 5 extra minutes while the vet tech has a personal conversation with the customer in front of me instead instead of focusing on printing out her paperwork and then once he's done with the conversation they says they can't see my dog. It's raining my dog is sick, and I am pleading with the techs if they even do a 15 min. appt. I was still told no and I should have came before the 15 min. Even though I did and waited for them while they clearly knew I was waiting as there was no one else behind me or waiting. I honestly feel like my ethnicity had a part to play but I won't ever return to that location. I've had better experiences being at the Vernon Hills and Gurnee banfields.

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