Vetco Total Care

Reviews

• VC

  Vianka Calderon

  5 days ago
  1.0
  I would give this location zero stars if I could. I had an appointment scheduled for days. When I arrived for my appointment they informed me the appointment was canceled and they refused to care for my pet. Their office never contacted me to confirm my appointment by phone, text, or email and instead overbooked themselves and canceled my appointment. My pet suffered because of their poor schedule organization and lack of time management. I drove over an hour for this appointment and it was a complete waste of time. Reading through the recent reviews, it’s clear this location has an issue with keeping their appointments and the customer service is nonexistent. I will never return and would insist anyone seeking reliable care for their pet to look elsewhere.
• PC

  Penny c

  Aug 23, 2026
  5.0
  Very healthy and calm and peaceful staff. My dogs felt very safe with them.
• NB

  Naydja Bruton

  Aug 19, 2026
  5.0
  Kind people
• VI

  Vanessa Irvin-Brown

  Jul 3, 2026
  1.0
  UNFORTUNATELY, we got the backup Vet, like a bad substitute teacher... She Started the entire conversation by what she was not going to do after I followed the instructions of full-time veterinarian to sedate my dog, with drugs that location prescribed, and my dog that was muzzled.. she refused to do any examination..... Then she shared some information completely out of context about us having another veterinarian, that had nothing to do with the visit... And then began to chastise us about the dose that we used that was actually prescribed by that location.....
• AA

  Ashlee A

  Jul 2, 2026
  1.0
  I had a disappointing customer service experience when I called today at approximately 4:14 p.m. to request my dog Brodee’s medical records for his veterinary appointment the following morning. At the beginning of the call, I provided my name, my dog’s name, and my previous phone number. A short time later, I was asked again for the pet’s name and the owner’s name, even though I had already provided that information. Throughout the call, I found myself repeating the same details multiple times. The representative, who identified herself as Jan, repeatedly told me that neither my records nor my dog’s records existed in the system. This happened several times. It wasn’t until I explained that another veterinary office had confirmed my records were on file from previous visits in 2024 that she decided to verify the spelling of my last name, Alexander. Once she corrected the spelling, my records appeared immediately. Unfortunately, there was no acknowledgment or apology after I had been repeatedly told that my records did not exist. After locating the records, the conversation shifted to informing me that my dog was overdue for a rabies vaccine. I had already explained that he had a veterinary appointment the next morning and that the purpose of my call was simply to obtain his medical records. I had to redirect the conversation back to my original request. Before ending the call, I asked her to verify the email address she was sending the records to because it was read back very quickly. I also had to ask twice for her name before she identified herself as Jan. I understand mistakes happen, and I don’t expect perfection. However, I do expect careful listening, accurate communication, and accountability when an error is made. A simple apology and a greater focus on the reason for my call would have made this a much better customer service experience.

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