Banfield Pet Hospital

Reviews

• A

  Юлия Павлова

  Sep 30, 2026
  5.0
  We’ve had a wonderful experience with this veterinary clinic! Everyone is very friendly, caring, and professional. Our kitten Muffin has received his vaccinations here, and everything went smoothly! Muffin is always surprisingly happy and comfortable when we come in, which says a lot! 😄 We really appreciate how kindly the staff treats him and how well they take care of their little patients. We’re very happy we found this clinic and definitely recommend them! 🐾❤️
• AP

  Asya Penkova

  Sep 27, 2026
  1.0
  DO NOT TAKE YOUR PET TO THIS CLINIC! In my experience, the way we were treated was dishonest, arrogant, and completely unacceptable. We brought our dog in at 7:00 AM for a scheduled spay surgery because that was the time the clinic instructed us to bring her. She had already been fasting for approximately 12 hours, with no food or water, in preparation for the procedure. We were told they would call us after the surgery and that we should expect to pick her up around noon. No one called. By 3:00 PM, after hearing absolutely nothing, I called the clinic myself. They told me they had supposedly just finished her surgery and were “about to call me.” I was then told that they had more urgent patients ahead of her. I completely understand that genuine emergencies happen. What I do NOT understand is why a dog with a PLANNED surgical procedure was required to arrive at 7:00 AM after fasting all night, only to sit there for hours and hours without food or water, with absolutely no communication from the clinic about the delay. We were not able to bring her home until approximately 5:30 PM. When we finally picked her up, she was in terrible condition — completely exhausted, distressed, and nothing like herself. To make matters worse, we PAID EXTRA for an anti-nausea medication specifically intended to help prevent vomiting after anesthesia. Despite this, she vomited repeatedly throughout the entire night and CONTINUED VOMITING THE FOLLOWING DAY. She could barely recover for almost 48 hours. When I called because I was worried and wanted an explanation, they initially did not even want to let me speak with the veterinarian. I had to insist before they finally connected me with her. Instead of showing concern or taking any responsibility, I was told that they were “not obligated” to perform her surgery first thing in the morning just because we had been instructed to bring her in at 7:00 AM. That response was unbelievable to me. If you had no intention of operating on her until many hours later, WHY did you instruct us to bring her at 7:00 AM after she had already been fasting all night? Why was she left there for most of the day without food or water? And why did nobody have the basic courtesy to call us and explain that her surgery had been significantly delayed? I also have very serious questions about the anti-nausea medication we specifically paid extra for. Considering that she vomited repeatedly throughout the night AND the following day, I want documentation showing exactly what medication was administered, what dose she received, and when it was given. Three days later, our dog is still frightened, withdrawn, and only slowly beginning to return to herself. Watching her go through this has been heartbreaking. We trusted this clinic with a member of our family. What we experienced was an appalling lack of communication, compassion, accountability, and basic consideration for both the animal and her owners. We will NEVER bring our dog back to this clinic. Please think very carefully before trusting your pet to this place.
• CC

  Cat

  Sep 16, 2026
  5.0
  Super friendly staff. Great with pets recommend
• SM

  Samantha McAdams

  Sep 4, 2026
  1.0
  Do NOT recommend. Poor communication & poor pet care. They had my 16 year old cat sit there from 930a until 530p for an exam. I had to fight to even get labs drawn. When we got home he was covered in urine from being left without a litter box all day. I'm disgusted & saddened by how they treated our baby. We took him there 3x, each time worse than the last. This was the LAST straw. Dr. Rosanova was the only helpful & compassionate clinician there. Also, the medication they ordered was never sent to the pharmacy so that was a nice cherry on top!
• TG

  Tracy Galindo

  Aug 26, 2026
  5.0
  Our dog used to be nervous to enter before he knew what was inside, and now enters with confidence, as he knows he’s in great, gentle, treat-filled hands, to reward for doing a great job during checkups and vaccinations. They talk through all the options carefully with owners and make all feel comfortable in the process! Thanks Banfield!

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