Petco

Reviews

• EC

  Erin Carnahan

  2 days ago
  5.0
  This store has the nicest employees ever. We have a favorite employee who is always so knowledgeable and patient with all of our questions. Great store and love the employees.
• JS

  Jennifer Schmuhl

  3 days ago
  5.0
  The staff is great & purchased a few fish. My son wants to come in all the time & see the animals. Mainly the leopard gecko
• CR

  Corey Richter

  Aug 12, 2026
  1.0
  If you're interested in purely positive training, don't work with Val. If you're looking for a compassionate and professional trainer, look elsewhere. Petco really ought to bring Val up to speed with modern force free methods that align with their brand ideology. This is only a review of the "trainer" Val--the store itself seemed fine enough and when we called in to ask a question before our puppy class, the staff member who answered was nice. Val, however, should no longer be a trainer--or should get some remedial training herself. Since Petco is advertised as 100% force free, we thought that the training itself at least couldn't cause our dog any damage. The first and only class we went to, though, was pretty terrible. We were crammed into a small training area with two other puppies. I expected it to be small, since I've been to other Petco locations with dog training, but it was uncomfortably small. Apart from the small training area, Val was condescending, arrogant, and just showed a lack of education in basic dog training concepts. Her idea of teaching 'leave it' was to hold food in front of the dog's face while shouting "leave it" at the puppy in a loud and intimidating voice. Definitely not "force free" or "positive only" and definitely not effective. We would have been fine if we were allowed to train our puppy how we wanted while socializing him around the other dogs (our main reason for enrolling) but Val insisted we train with her methods and acted offended when we said we'd rather teach that concept differently. She tried to demonstrate on our puppy but we stepped in and said we weren't comfortable with her raising her voice at our puppy. She then scoffed unprofessionally and made it seem her way was best. Val also encouraged the dog owners to talk amongst themselves in the beginning, but when we had some down time at the end of the class and were talking with another owner Val announced "I don't know if anyone's listening anymore, but I'm going to lunch". Very unprofessional, and I'm sure it was just retaliation because she was upset we challenged her training methods. As someone who isn't a 'purely positive' trainer myself, I still wouldn't use Val's method of teaching 'leave it'. Especially with a puppy, everything should be fun so training doesn't turn into something they fear or dread. Raising your voice at a dog as a first line method of 'teaching' isn't really teaching anything--you're essentially holding a treat in front of their face and yelling at them in a language they don't know. The same method can be taught without the shouting by just withholding the treat in a closed fist and rewarding when they stop mugging your hand. A cue can be added later--and not shouted at the dog.
• JC

  Juan Castro

  Aug 8, 2026
  5.0
  We always find food for our pet bearded dragon at all locations.
• KS

  Kayla Schaefer

  Aug 7, 2026
  5.0
  Sam provided the best customer service when exchanging an item. Surely appreciate her kindness and help!

Frequently Asked Questions About Petco