Petco

Reviews

• JF

  janice felks

  2 days ago
  5.0
  Always great variety, great prices, and outstanding customer service. Thank you.
• JR

  Junior Ramirez

  Oct 3, 2026
  1.0
  ⭐ 1/5 — Extremely Unprofessional Experience at Petco/Vetco Crystal Lake I am extremely disappointed with the way my family, my dogs, and I were treated at the Petco/Vetco clinic in Crystal Lake. I brought my dogs in for their vaccinations expecting professional veterinary care. Instead, the situation escalated unnecessarily, and I experienced behavior from the veterinarian and members of her team that I believe was completely inappropriate for people entrusted with caring for animals and interacting with families. My dogs are highly trained service dogs that have been around children, families, crowds, and public venues without aggression issues. During this visit, one of my dogs became excited and briefly put his paws on an employee. From what I personally witnessed, this was playful behavior—not an attack. Nevertheless, we were refused service and my dogs were characterized as aggressive. What concerned me even more was being told that my dogs had allegedly hurt an employee and a customer. Because that is a very serious accusation and did not match what I witnessed, I contacted the police so the situation could be properly documented. When the police arrived, I did not see the allegedly injured employee or customer present. I requested that the incident be formally documented rather than allowing conflicting versions of what happened to go unaddressed. The professionalism of the staff was equally concerning. Members of the veterinary team refused to provide their names when I asked who I was dealing with, and I was spoken to in a disrespectful manner. Profane/inappropriate language was also used within earshot of children. I was even told that I was “nobody” to be asking employees for their names. I also had a very disappointing interaction with Jim, the store manager. Rather than professionally helping de-escalate the situation and determine exactly what happened, I was ultimately told that I was no longer welcome in the store. To be clear, I understand and respect that a veterinarian has the responsibility to make safety decisions regarding animals they treat. My complaint is about HOW this situation was handled—the accusations made, the communication, the refusal to identify staff, the language and attitude displayed, and the complete lack of professionalism I experienced. If Petco believes an employee and a customer were actually injured by my dogs, then I respectfully request that Petco preserve and review all surveillance footage from the clinic and surrounding store areas from the time of my appointment. The video should provide an objective account of exactly what happened. I am asking Petco/Vetco corporate leadership to review this incident, including the conduct of Jim, the veterinarian in charge, and the veterinary staff working during my appointment. Petco is a business built around animals and the families who care for them. Customers should be able to expect professionalism, transparency, respectful communication, and fair treatment—especially from the people responsible for providing veterinary services. I have documented this incident with law enforcement, and I intend to escalate my concerns through the appropriate Petco/Vetco corporate channels. I strongly encourage Petco corporate management to investigate this situation and review the surveillance footage before accepting anyone’s version of events.
• KA

  Korina Avila

  Oct 1, 2026
  5.0
  staff is EXCEPTIONAL! Sam was amazingly helpful, kind, and easy to talk to!
• TW

  Trinity Williams

  Sep 27, 2026
  1.0
  Went looking for some fish for our toddlers, nobody once came up to ask if we needed help after standing looking for someone for 5 mins, we decided it wasnt worth the price (almost 15$ a fish) and we would take our money to a family owned instead.
• CP

  CARI Papier

  Sep 18, 2026
  5.0
  Sam was very helpful and friendly. She showed me where th products were and gave info on each one.

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