Crest Hill Cat and Dog

Reviews

• LR

  Liz Ruiz

  Sep 17, 2026
  5.0
  I called the clinic to see if they provided ophthalmology care for my Husky Korra. I spoke with Brian who was kind enough to talk to me and gave me his honest advice, but did recommend me to a specialist they use. Seeing how truthful he was with me, looks like Korra found a new vet! See you guys soon!
• RC

  RJ Caudill

  Sep 2, 2026
  5.0
  The most caring, and compassionate doctors I’ve ever seen in 40 years of dog ownership and approximately 10 different veterinarians. Dr. Lin is the best vet I’ve ever seen and even the staff up front give a welcoming feeling (Hailey for sure…look for the hair and you’ll find her).
• SD

  Sue Depasquale

  Aug 20, 2026
  5.0
  We bring all our fur babies to Crest Hill Cat and Dog clinic. We usually see Dr.Walley and he is gentle, caring and patient. He also listens to you and you are never rushed out of the visit. All of the assistants and front desk staff are kind and very helpful. The facility is always clean inside and out.
• JJ

  Jeni

  Aug 17, 2026
  1.0
  *FOLLOW-UP* More disappointment from this clinic—and, frankly, more questions about their judgment and ethics. I received the attached letter terminating me as a client, with my negative review explicitly cited as the reason. So, to be clear: rather than addressing the concerns I raised about how my dog was handled, the clinic’s response was to fire me as a client because I exercised my right to leave an honest review. What is even more troubling is that the clinic returned my $80 payment for the post-rabies observation. That raises a very obvious question: If the clinic was genuinely concerned enough about an alleged bite to require a rabies observation, why would they suddenly decide they no longer need to perform that observation? Wouldn’t the clinic have an interest in completing the observation themselves—particularly for the safety and reassurance of the staff member who allegedly sustained the bite? Instead, they returned my money and terminated me as a client. That is a remarkable resolution to a situation the clinic itself characterized as serious enough to require rabies observation. For context, I brought my dog to this clinic for a routine nail trim. He was taken to the back without anyone asking me about his temperament, behavior, or how he should be handled. Approximately 15 minutes later, he was returned to me with none of his nails trimmed, and I was told that he had allegedly bitten a veterinary technician and therefore required a 10-day rabies observation. This was particularly concerning because the same clinic had administered his rabies vaccination only six months earlier. I did exactly what a responsible pet owner should do: I questioned what happened, expressed my concerns, and shared my experience publicly. Apparently, that was unacceptable to the clinic. Clients should not have to choose between remaining in good standing with a veterinary practice and being honest about their experience. A negative review is not misconduct. It is feedback. If a clinic’s response to criticism is to terminate the client rather than address the underlying concerns, that speaks volumes. And now, by returning the observation fee after previously presenting the observation as necessary, the clinic has created even more questions about how this entire situation was handled. I stand by my review. In fact, receiving a termination letter because I left it has only reinforced my concerns and made this experience considerably more disappointing than it was to begin with.
• JF

  Janice Frantz

  Aug 15, 2026
  5.0
  My cat was sick with constipation and severely backed up stool due to his kidney disease and Dr. Wally knew exactly what to do and explained every detail about what was done to Spooky to relieve his problem and what medication he needed and how to proceed at home with his care. He took his time and was not rushed, and he answered all my questions. I was very impressed. And all the employees there were extremely nice and friendly. I would not go anywhere else!

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