West Loop Veterinary Care Streeterville

Reviews

• DR

  Donna Rietveld

  6 days ago
  5.0
  Very welcoming and attentive to treating the cyst that was open and draining my Moxie opened by licking it.
• JR

  Jen Risk

  Jun 22, 2026
  3.0
  The team cares deeply about our Newfoundland, Nala, and provides great medical care. The reason for my 3-star review, though, is that the operational standards are poor. They're not organized, and as busy folks with demanding jobs, it's been frustrating to show up for appointments with misinformation about pre-care or to find our pup's medication not arrive on time because someone forgot to submit an order we placed in person. I think these issues can be resolved, and hopefully, the team can improve its operations. We really like the location and the team is lovely aside from some big hiccups we've had recently.
• JS

  Jan Schwartz

  Jun 17, 2026
  5.0
  I took my new puppy and received so much information that was what I needed and also they wrote everything down for me in an email so I would’ve forgot. Dr. Esser was very thorough and great on follow up. Everyone on the team was Truly caring.
• ND

  Nancy Ann DeSandolo

  Jun 2, 2026
  5.0
  I have been blessed with my Pomapoo, Snowball for 6 years. I love her and want her life to be happy. I recently moved back to Chicago and found West Loop Vet at the Streeterville location. In the past, first appointments were so stressful yet not this time and I am so relieved!!!! Dr. Erica Esser is the Director and met with Snowball and me. She explained the protocol and all of the measures that they take to ensure health and happiness for Snowball. Dr. Esser and the staff that I met did what they said and followed up afterwards. It is a good place for pets and a good place for all.
• IF

  Isabella Freitas

  May 14, 2026
  1.0
  I had an extremely disappointing experience with West Loop Veterinary Care regarding my dog’s international travel documents. Before scheduling anything, I emailed the clinic asking for a full quote for: (1) the rabies vaccine appointment, (2) the CDC Certification of U.S.-Issued Rabies Vaccination, (3) the International Health Certificate (CVI) for Brazil, and (4) USDA endorsement fees. I specifically asked for costs because international pet travel is expensive and time-sensitive. In their written response, they quoted me approximately $322 total for the rabies appointment and certification process, and explained the timing requirements. At no point did they clearly disclose that there would be two additional government fees of $127 each, plus several other charges that would bring the final bill to nearly $900 total across the process (3x the price they originally informed me!!!). First, I paid around $200 for the rabies vaccine appointment. Then, when scheduling the health certificate appointment, they required a $150 deposit upfront. At the final appointment — only 10 days before my international flight — they suddenly presented me with an invoice for an additional $558 (already excluding the $150 deposit). They admitted they had “forgotten” to mention important government fees earlier. What choice did I realistically have at that point? My dog had already received the vaccines there, I had already paid deposits, and my travel date was approaching fast. Finding another USDA-accredited veterinarian willing to complete all international paperwork on such short notice would have been almost impossible. I felt cornered into accepting the charges. I explained that their lack of transparency put me in an unfair position and asked if they could at least waive the veterinarian fee given their mistake. They refused. I understand that government fees exist, and I would have accepted them if they had been disclosed honestly from the beginning. The problem is not the existence of the fees — it’s the failure to provide accurate pricing upfront despite my very clear request for a complete estimate. Traveling back to Brazil with my dog ended up costing more than bringing her into the United States in the first place, largely because of how this clinic handled the process. I would strongly encourage anyone needing international pet travel paperwork to get every single fee itemized in writing before committing to this clinic.