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Petco

4.3
(470 reviews)

Business Details

440 N Orleans St, Chicago, IL
60654, United States
(312) 670-3747

About

Pet StorePet supply store
Petco pet store in Chicago offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in River North helps make caring for pets easier with a welcoming space designed for pets and the people who love them.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
440 N Orleans St, Chicago, IL
60654, United States

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 8:00 PM
Sunday10:00 AM - 7:00 PM

Reviews

4.3
470 reviews
5 stars
300
4 stars
93
3 stars
27
2 stars
10
1 star
40
  • KS
    Kim Strellis
    5 days ago
    5.0
    The salesclerk was so nice and helped me fit my dog for a harness. He was so attentive and patient. He also gave her a treat to help ease her anxiety. Wish I knew his name. Definitely a great employee!!! The ladies who checked us in for Vetco were very nice too. And the ones working at Vetco. An all around great experience!!
  • TH
    Tiffany Harris
    Sep 12, 2026
    5.0
    Friendly, knowledgeable and efficient staff and great selection!
  • CA
    Cynthia Anderson
    Aug 20, 2026
    5.0
    The staff was so incredibly friendly and really helpful. I love this location.
  • ZS
    Zicheng Shi
    Aug 10, 2026
    1.0
    Every time I’ve come here, I’ve encountered rude staff. Different people every time. Guess I won’t be shopping here again.
  • GG
    Gigi Ganzi
    May 20, 2026
    1.0
    I’ve been going to Petco for 9 years for my husky. No issues, but every time I groom him here, there is an issue. I’m out of town for an emergency and a family member took him to keep the appointment. There was several miscommunications and when I called to try and sort out, groomer put manager on without my ask. Things could’ve been on up until this point. The manager cut me off while speaking, was rude and hung up on me before getting to the bottom of the situation. I didn’t even need him I needed clarification. He went ahead and deferred me from all Petco’s? Can someone do that? Again, didn’t ask for him, never have issues at my local Petco, always this one. Any staff or manager who thinks that’s how you listen and handle a situation should not be in management. The last time we groomed my husky here, he was done too soon which I communicated he was, which I was met with an attitude with. The reason I’m confused, mad and writing this today is because like I said, I’m out of town and dealing with a similar situation happening again… same location. So below this review, I will be attaching a photo of the last time he got groomed and deshedded, when I took him home and was pulling clumps of fur out of his coat, where you can see he’s still clearly shedding his winter coat from behind. Malting and patchy. There’s no denying it! Sent pics to the former manager and he even refunded the whole service agreeing. Imagine getting hung up on and deferred from Petco for trying to figure out a miscommunication and wrong doing on their end! Always THIS location too. What a shame.

Frequently Asked Questions About Petco

Does the Petco River North location have a vet hospital?

No, Petco River North does not have a full-service vet hospital.

Does Petco River North offer vaccinations?

Yes, Petco River North provides vaccinations.

Brand Certified Facts from Petco

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Certified October 04, 2026Yext Knowledge Graph
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