Bond Vet - West Loop

Reviews

• DW

  Dorian Weir

  Jun 29, 2026
  5.0
  Dr. Burke is my favorite veterinarian. She is caring, attentive, Knowledgeable. You can tell she really cares for the pets. I highly recommend!
• SJ

  Saejin Jones

  Jun 25, 2026
  1.0
  Just like someone mentioned in the comments, their AI machine is not the best (also their system was down to make it even more fun) and we could not reschedule an appointment we weren’t going to make on time so just be aware of that. We have always been on time to their appointments and just for one issue (that clearly was due to their system not working, we got charged and no exception was made). In terms of communication, they could improve. They charged us a $40fee even though we were in their “grace period.” Nothing against the Dr or the staff.
• ND

  Nicole Dutko

  May 31, 2026
  5.0
  Dr. Burke, Lillian and Christina were amazing. Today is Sunday, my two-year-old tuxedo had diarrhea with blood all morning, poor baby. Luckily Bond was open and got us in at 3pm. They were so helpful, patient, thorough and loved on my kitty! She’s doing great! It was our visit, which included a free exam. Hopefully, we won’t have to go back in anytime soon, but God forbid if anything else ails my sweet cat, they will be my first call! Thank you so much to the team there!
• RH

  Rachel Hawa

  Apr 6, 2026
  1.0
  This is not reflective of the doctors, staff or the facility, but I will never be going back to Bond Vet after the stupid implementation of an 'AI assistant' who does nothing but encourage you not speak to a person - when you have a question about your pet, and need to speak to a person. It's not helpful, it's not kind, it's not an improved customer experience and does not make staff more efficient. It's a total waste of money, and a way of infuriating everyone.
• KK

  KUKLA

  Apr 1, 2026
  1.0
  OMG!!! No no no!!! Never again! The absolute worst of the worst! I don’t know where to begin. Apparently Bond Vet is a chain vet service. I brought my pets here to get examined. I eventually brought my cat. And what a mistake that was!!! I noticed that the medication given was not enough and mentioned it to the doctor. She reassured me that it was the correct amount. The medication was supposed to be for ten days and I ran out after five. I tried calling back but kept reaching their AI. It’s so frustrating and annoying that each time I try to call them I have to jump through hoops. Francis texted me regarding the cats medicine but she never bothered reading the text or responding!!! It took me 5 tries to get through to someone!!! They told me they phoned the prescription into Walgreens but when I called Walgreens they had no idea what I was talking about. I had to begin the process all over again and call Bond Vet back because someone dropped the ball!!! Unprofessionalism at its finest! Incompetency galore!!! Playing Phone tag!!! Wasting my time and energy running around trying to pick up my cat’s medicine. I had to walk over a mile to fetch my cats medicine at their Gold Coast location!!! I was inconvenienced not them! Everything is a monumental task!!! Unreachable!!! Terrible communication skills!!! You couldn’t teach them if your fur babies lives depended on it!!! They are unreachable!!! Be prepared to talk to AI. They offer a text number but when I text them they don’t answer!!! Why have a text line if you’re not going to answer??? Now there’s a concept!! I equate this to getting my teeth drilled at the dentist without any novocaine! After informing Sara the clinic manager that I no longer will be utilizing their services she emailed me and told me to find a new vet! They tried flipping the script when I got rid of them! Unreal! What a bunch of clowns!!! Imagine that! They screwed up and they pass the buck!!! Who in their right mind would tolerate such incompetency and laziness? You have to ask yourself if you would entrust the well being of your most treasured fur babies to the incompetency and of Bond Vet. The apathy is alarming! Unfortunately I cannot in good conscience recommend this vet service. That’s a hard no from me again. Run like your the last two monkeys boarding Noah’s Ark and it’s starting to rain!!! It’s a hard no from me! Enter at your own risk!!! You’ve been warned!!!

Frequently Asked Questions About Bond Vet - West Loop