Bond Vet - West Loop

Reviews

• AG

  Aneta Golubowska

  Aug 11, 2026
  1.0
  We drove all the way from the suburbs into the city on Saturday because our dog, Huggy, needed urgent treatment for a ruptured anal gland abscess. While I’m grateful that he was able to be seen and treated, the experience afterward was extremely disappointing. Huggy was supposed to go home with two medications. When we got home, we discovered that one of the medication containers was empty. The other medication required refrigeration, but no one told us that when we were discharged. I didn’t notice the refrigeration instructions until hours later. When you’re leaving an urgent veterinary appointment worried about your dog, basic medication and storage instructions should be clearly communicated—not left for the owner to discover afterward. Huggy was also sent home with an e-collar that cost approximately $40, even though he physically cannot reach the affected area to lick it. I understand recommending precautions, but I would have appreciated someone determining whether it was actually necessary for him before charging me for it. Because of the medication issue, I then had to make another trip back into the city the very next day to get replacement antibiotics. I was initially told I would have to pay for one of the replacements at a discounted price. I refused because I should not have to pay to correct a medication dispensing or handling issue that occurred at the clinic. I also brought back the cone and asked to return it, but they would not refund it. Since it was Sunday, I was told that someone would contact me on Monday regarding my concerns. Monday came and went, and nobody contacted me. Unfortunately, that wasn’t the only communication issue. Huggy has also been experiencing a runny nose, so I sent a question through their patient portal asking whether the antibiotics he was prescribed might also help with that. I never received a response to that message either. Mistakes can happen. What determines my opinion of a veterinary practice is how those mistakes are handled. Between receiving an empty medication, not being verbally informed that another medication needed refrigeration, having to make a second long trip to correct the medication issue, being asked to pay again, the issue with the cone, not receiving a response to a medical question submitted through the portal, and not receiving the promised Monday follow-up, I was left extremely disappointed with the level of communication and accountability. This was already a stressful situation involving our dog. I should not have had to spend the following day driving back into the city and advocating for problems that I did not create. A sincere apology, prompt communication, and proactive effort to make things right would have gone a long way. Unfortunately, that was not my experience.
• CW

  Chase Waldron

  Jul 12, 2026
  4.0
  Vet is awesome, great service. Customer support/AI answering the phone calls… inside the Hall of Fame of terrible. one of the worst i’ve encountered and makes it super difficult for true human interaction.
• JN

  Judita nm

  Jul 10, 2026
  1.0
  Visiting from out of town, my minigoldendoodle has been throwing up, not able to eat or drink, shaking and staying hidden. I called her vet who told me to see someone in town right away because we travel all the time and this is not normal behavior for her. I made a walk-in appointment and headed over to Bond Vet (got there a early) but was turned away because, despite throwing up which I reiterated, it was not seen as an emergency and "anxiety is not an emergency, besides we are fully booked." BTW, nobody was there. Don't understand how throwing up and not being able to eat or drink is not an emergency. Absolutely no empathy for my poor puppy. Thankfully West Loop Veterinary down the street called my vet and booked an appointment for this afternoon.
• DW

  Dorian Weir

  Jun 29, 2026
  5.0
  Dr. Burke is my favorite veterinarian. She is caring, attentive, Knowledgeable. You can tell she really cares for the pets. I highly recommend!
• SJ

  Saejin Jones

  Jun 25, 2026
  1.0
  Just like someone mentioned in the comments, their AI machine is not the best (also their system was down to make it even more fun) and we could not reschedule an appointment we weren’t going to make on time so just be aware of that. We have always been on time to their appointments and just for one issue (that clearly was due to their system not working, we got charged and no exception was made). In terms of communication, they could improve. They charged us a $40fee even though we were in their “grace period.” Nothing against the Dr or the staff.

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