Banfield Pet Hospital

Reviews

• HD

  Hanssel Diaz

  1 day ago
  3.0
  I brought my dog to Banfield today for a dental cleaning and tooth extractions, and unfortunately, I was disappointed with the customer service I received. I arrived around 7:00 AM, knowing that I could drop my dog off as early as 7:30, which was confirmed during a phone call the evening before. Around 7:40, I noticed the employee at the front desk had finished opening up the clinic, so I politely asked when we could begin checking my dog in. He looked up my appointment and responded that it wasn’t until 7:45. I explained that someone had called me the night before and specifically said I could bring him in at 7:30. Considering we were talking about a five-minute difference, I found his response and overall attitude unnecessary. He then started going over the costs for the procedure, which I was already aware of, but he was speaking so quickly that I could barely understand what he was explaining. The entire interaction felt rushed and dismissive. I’ve seen this employee before, and he’s usually very pleasant, so I’m not sure what was going on that morning. Regardless, I don’t believe customers should feel uncomfortable simply trying to check in their pets. Thankfully, another staff member stepped in and brought me into an exam room. We then discussed whether I should enroll my dog in a wellness package or pay for the procedure out of pocket. What concerned me was the conflicting information I had received from Banfield over the years. Back in 2018, I was told by a staff member that because my dogs were primarily indoor dogs, certain vaccinations weren’t necessary. Now, eight years later, those same vaccinations were being presented as something my dog really needed. I was also informed that because it had been so long since his last vaccinations, there was a possibility he could experience an allergic reaction, including hives. With all of that information being presented to me, I simply wanted some time to think about whether the wellness package was the right decision. When I asked if I could make that decision later, when I returned to pick him up, I was told that my dog would be moved to the back of the list because pets enrolled in wellness packages would be prioritized. That response really bothered me. I understand that the clinic has a schedule to maintain, but I don’t think a customer should feel pressured to make an immediate financial decision out of concern that their pet’s procedure might be delayed. I was simply trying to understand my options and make the best decision for my dog. What makes this experience even more disappointing is that I was bringing my dog in for a procedure involving anesthesia and tooth extractions. Naturally, that’s something I take seriously. I’m trusting the clinic with his care and safety while also spending a considerable amount of money. I don’t think it’s unreasonable to expect patience, clear communication, and a welcoming experience. I was previously a Banfield customer before switching to Sploot, where I’ve always had a very positive experience with the staff. Unfortunately, Sploot has become quite expensive for the services my dog needs, which is why I decided to return to Banfield. While I understand that pricing and services vary between veterinary clinics, customer service is something I value just as much. I’m not sure whether today’s experience reflects Banfield as a whole or simply the customer service at this particular location. I would hope it’s the latter. Ultimately, I’m not expecting special treatment. I simply want to feel comfortable bringing my dog somewhere, knowing that he’ll receive proper care and that I’ll be treated with courtesy and respect. Unfortunately, today’s experience left me feeling otherwise.
• JM

  John Mitchell

  3 days ago
  1.0
  I went to this Hospital in September because I got a coupon for a free exam from Facebook. They performed a test on my kitten to let me know what was going on with her that no other vet could figure out so they prescribe medication and she was healed of it. I called today and left a message and someone called me back so I asked them how much would the test be to perform it again to make sure she really is healed. The person who answered the phone said it'll be around $180 plus exam I informed this person I did not have the money for the exam could they waive the exam fee she said no. I then said the first exam was free because I got a coupon off of Facebook is there any way that the exam can be waived she said no. I ask to speak to a supervisor the person told me the supervisor was not there today so I told this person I said Banfield has just lost a customer she said thank you and hung up the phone on me. Update I sent a message to their email and no one responded.
• SM

  Sara M

  Oct 7, 2026
  1.0
  The receptionist, Connie, has a terrible attitude and tone when interacting with customers. I was trying to refill my dog’s insulin prescription at this location because it’s more convenient for me and she told me no, go back to where I’ve gotten it from before. I have a wellness plan with Banfield and she didn’t even bother looking up the history or talking to the doctor at this location. I’ll be reporting this situation to corporate as the policy she was describing is inconsistent with what I’ve experienced.
• JG

  Joseph Giancarlo

  Oct 6, 2026
  1.0
  I made an appointment 2 days ago online for 3:30 PM for my dog Mushroom. He has a skin issue and needed an appointment. I got a call today saying they were busy and couldn’t see him for 2 days. When I asked why they were canceling my appointment, she said online appointments are really just requests. However, last night I received paperwork online stating to fill it out to save time at my appointment, not my possible visit. Also, why are you calling me same day and telling me your busy? I took the afternoon off. Lastly, the person who called said to call corporate if I didn’t like that they were canceling. I already knew Banfield had a 3 star review, I would never bring a pet there for anything major, I thought they could handle a simple skin situation. I thought wrong. Trust your instincts read the reviews and stay away from Banfield if the person who is calling you to cancel can’t even have a little compassion or empathy, knowing that you’ll probably be upset that they’re canceling on you last minute then it probably means they’ll have that same attitude when you bring your dog in for care. Stay away from this disaster.
• ND

  Natalie Dias

  Sep 29, 2026
  1.0
  I scheduled an appointment For my sick cat for the next day. Which was an in room Appointment when I scheduled it. I just got a phone call that it was not actually available? So I’m not sure . They said software issue but something was odd about it. They probably didn’t want to do a free exam . Anyway on the site it says that they have tons of appointments so if you’re planning on booking, maybe don’t Because there’s a chance it’s not actually available. Something about the whole thing seems really off putting . Like they only want you to drop off your pet and suddenly they’re in room appointments aren’t actually available? I don’t know to me that seems odd… My sister had told me in advance that this place wasn’t The best experience she ever had so I should’ve Listened.

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