Banfield Pet Hospital

Reviews

• FR

  Fernando Ramirez

  Oct 2, 2026
  1.0
  Normally I would take my cat to the Lincoln Park location but since this location is closer to me and would be easier to get to considering I was leaving work early I decided to give them a shot. I had a confirmed appointment for 5pm, we arrived 15 minutes early only to find the place closed. The sign on door says they’re open until 6pm today but looking inside the place it looked like they closed up early. I called the number on the door and no one picked up and they have an old message saying they’re closed for Christmas and will open in January. My cat goes through pretty bad anxiety traveling outside the house and to think I wasted my time, gas and left work early and will have to repeat the whole trauma on my baby again so he gets his yearly comprehensive exam and vaccines is really frustrating. As a wellness plan member this location left a terrible first impression. Will be contacting them about cancellation of my plan and refund.
• EG

  Erica Gutierrez

  Oct 1, 2026
  5.0
  Good services even the doctor was really nice.
• AV

  Anthony Vincent

  Sep 28, 2026
  1.0
  They rescheduled our appointment due to a new scheduling system, then our puppy had an emergency and we tried to get her in earlier (blood in stool) and the customer service was terrible. Brenda (I’m assuming the manager) at this location was completely unhelpful. After calling another location in country side they helped us find another vet to get our puppy into to help. We are terminating our wellness plan after this experience at this location. Completely useless as a veterinarian besides getting vaccines for your dog, I highly recommend going to a local independently owned veterinarian.
• MS

  Mary S

  Sep 13, 2026
  1.0
  Update: received a call from the manager I believe. Long story short, she agreed Dr. Ikeda can be a bit direct and not the most compassionate. She also explained that without tests they can't do anything. Fine, ok. But after a few minutes of expressing my concerns, she went as far as to say "if you want a more conservative treatment to keep my dog at home because the appointment could have gone to someone else". What?! What?!! After I told her I was now even more frustrated that she said that to me, she tried covering it up. I am blown away by this location and we are currently looking for a new vet. Never have i been treated with more disrespect. If you want a place that cares for your pet, don't bring them here. Clearly it's all about the $ for them. This review is specifically regarding Dr. Ikeda. I recently brought my dog in because she wasn’t eating well and just wasn’t acting like herself. I declined over $300 worth of recommended testing, and I understand that without those tests, there may have been limitations to what could be diagnosed. However, what really disappointed me was that I felt there was very little effort to help me understand what I could do for my dog in the meantime. My dog was taken to the back to be examined. I’ve since started questioning why the examinations are routinely done in the back rather than in the exam room. As a pet owner, I would feel much more comfortable being able to see and be part of the examination. When my dog came back, Dr. Ikeda told me she couldn’t see anything wrong and that without the testing, she couldn’t really tell me anything. I tried asking questions and looking for suggestions about what I could do for my dog, but I was told that without the tests, she didn’t know. There were no recommendations or suggestions offered. I left feeling like I had brought in a sick dog and had received very little guidance. I ended up going home, doing my own research, and was able to help my dog start feeling better. Unfortunately, this is not the first time I’ve had an issue with Dr. Ikeda. I’ve consistently felt rushed during our visits, as though the goal is to get us out the door rather than take the time to answer my questions and address my concerns. I understand that testing can be important, and I’m not expecting a veterinarian to diagnose something without the necessary information. But I do expect communication, compassion, and some guidance when I bring in a pet who isn’t feeling well. I truly hope I don’t have another experience like this with Dr. Ikeda. I left this visit feeling as though my concerns were not taken seriously and that there wasn’t much genuine care or effort to help us.
• JC

  jay cee

  Sep 4, 2026
  1.0
  I got my dog back bleeding and my dog's claw came out while they were handing my dog. This never happened before when I brang my dogs to the vet. Accidents happen, but no accountability and no apology which is extremely concerning how they handle animals. They said my dog was rolling around and I should cut her nails more. I didn't bring her in like that and it wasn't me that made her bleed. If this is such a problem bring the owners in the back to hold the pets. They didn't offer to cut the nails this is a vet care. The bill was 500 dollars plus. I think a reasonable standard is for your dog not to come back bleeding. Plus the thing I actually came in for they didn't do. Extremely disappointed. Rude service all around as you can see by all the comments before.

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