Petco

Reviews

• ZZ

  zjewell17

  2 days ago
  4.0
  The store is nice and employees very friendly and helpful. I would like more canned food for Royal Canin (like The Aging slices with gravy for cats). My cats love Whole Life Cat dried protein chicken, tuna, and salmon. I buy it on Amazon.
• WT

  Wailea & Lahaina Physical Therapy

  May 5, 2026
  5.0
  Everyone is always very helpful at this Petco. EThis time I had Emily and Kasten who were pleasant and knowledgable. I really appreciate Emily for allowing me to have a temp credit until I came up to the register to exchange (with the original receipt) and therefore didn't have to have a plastic gift card while I shopped and Kasten, reminded me of my award and that was great! Honestly everyone there is very kind and you can tell they care about the animals
• AC

  abigail de la cruz

  May 4, 2026
  1.0
  A young employee refused to sell me 5 neon tetra she wanted to know what size tank I had i told her I have 5 tanks 10 30 40 6.5 and another 30. I said it really wasn't her business . She was so disrespectful I asked to be water on by a different employee. This girl looked under 18 I have been keeping fish since 1968. I will try to go to a real pet store next time. The manager of fish dept was helpful and personable. By the way one fish jumped out of the net hit the floor still sold to me and it was dead by the time I got home. You had dead fish in some tanks. Sure isn't a good impression 😕
• DH

  DIAMOND HANDS

  Apr 13, 2026
  2.0
  Everything is so Expensive please lower prices in your whole store. Or have a competitive price match.
• NN

  Neveah

  Mar 31, 2026
  1.0
  We frequent this Petco regularly and are always met with exceptional customer service. However, on Tuesday 3/31 around 9-10 am we were met with an employee named Alex- a female employee with Short colored hair. She was incredibly disrespectful and unhelpful in coordinating an in-store pick up. We expressed that we came early to ensure that the products on our order that were listed as only one in stock were still available. Us arriving early clearly frustrated the employee which led her to communicate in An extremely unhelpful, condescending, dismissive, and rude manner. We expressed that we had no problem, leaving the store and coming back for pick up. She gave us no estimated pick up time, in addition to walking away while I was speaking and having an over all incredibly rude and condescending demeanor. When we returned for pick up we were helped by Rys- who always has exceptional customer service. She is lovely in all aspects. I’d suggest Alex receives additional training on both policy and customer service as her behavior was distasteful enough for me to write this review.

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