Thank you Dr Jenna and Vetco staff for making me feel better, much better!
I appreciate the easy access, but the staff—from reception to the technicians to the veterinarian—are particularly warm and kind to my pet.
Dr Wallace went above and beyond our expectations in treating our cat. She was caring, attentive, and very knowledgeable. We were seen at the time of our appointment and felt the amount charged for our visit was very fair. Thanks for the great service!.
OB
Oleksii Boiko
Mar 16, 2026
Here’s a polished message you can send to Vetco:
Hello,
I just called your phone number, and the woman who answered was very aggressive and rude during the conversation. While I was trying to ask about speaking with my doctor, she was dismissive, told me that the doctor was not available and that the manager was also not available, and then hung up on me.
I find this behavior completely inappropriate and unprofessional, especially for a business that provides care for patients and animals. I am very concerned about the way your office handles communication and customer service.
At this point, I believe this situation may need to be escalated to the Hawaii licensing department so they can review how your business operates and how patients and pet owners are being treated.
I would appreciate a prompt response regarding this matter.
Thank you.
BS
Beth Schimmelfennig
Feb 22, 2026
I have taken my large dogs to several vetinarians, but none so caring, knowledgeable, and professional as Dr. Wallace and the entire staff at Hawaii Kai Vetco Total Care Animal Hospital.