Banfield Pet Hospital

Reviews

• KK

  Kristie

  Jun 26, 2026
  1.0
  I have never had an issue with the Vets but the front desk staff is terrible. They don’t answer the phones and don’t return messages. I wasted my time making an appointment through the app because I couldn’t reach anyone by phone only to be told that it’s not really an appointment for just getting anal expressions and they couldn’t do that for me today. Even though I had an appointment. A complete waste of my time and no one even apologized. Just booked me for tomorrow and didn’t say thank you. I have been a customer for 12 years. I would cancel my membership but I was told I would have to pay the remaining amount of my yearly membership. I get this a corporate veterinary clinic and I’m just a “member” but some common courtesy should be a standard practice.
• MJ

  MARLA JOHNSON

  May 30, 2026
  5.0
  I love the energy the Banfield pet Hospital gives . From the time we walk in to pick up. Our Pom is a very anxious and owner protective dog, but you wouldn’t know it after leaving him for his visits and pick up. He is showered with love and safety from the time he’s taken to the back to pick up. Team always has such amazing things to say about his visit. I’m always the one worried and wondering if he was good with the vets. At the beginning of the year My husband was in a car accident on the way to pick up Bear from Banfield; he didn’t make it. A staff member went out of her way to make sure Bear was taking care. While I was at the ER with my husband. Also the office was very sincere and wanted to make sure that my husband was OK not rushing us to make payment that night . Most places and people don’t care. I hate I do t remember the staff members name but we thank you so much. Thank you Banfield team for always taking such good care of our bear over the years.
• SB

  Sparky Bell

  May 15, 2026
  5.0
  Not only have I always had a good experience, but my cat, Bruce, always feels welcome, and that means a lot.
• CC

  Caitlin Humphreys (Cait)

  Apr 24, 2026
  5.0
  **this location has moved, it is no longer in the petsmart, its across the street next to walgreens** Dr. McDonald is an angel!! Spent so much time explaining everything, walking me through treatment options and she was sooo good with my pitty. Will be using this banfeild from now on
• KL

  Kristen Lowrey

  Apr 9, 2026
  1.0
  Horrendous Dr.Greggs was awful to me when my Zeus was dying. Not only was he unprofessional and very rude and uncaring and very cold and had awful bedside manner and was very condescending. He also referred my dog to the wrong area of expertise at blue Pearl blue Pearl had to call me and said that he referred Zeus to the wrong department. I do not feel safe bringing any of my animals here if he is still working here. The lack of professionalism, bedside manner, and any form of kindness is just Nauseating. when the card was passed around at Banfield for the sorry for your loss card that you normally get for a dog that has passed he Did not sign it. I’m so glad I do not pay any money to them in this location ever again

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