Banfield Pet Hospital

Reviews

• ER

  Evan Robinson

  5 days ago
  2.0
  My baby juniper has a pretty bad case of kennel cough. I called around same day once Banfield opened and my main location (Acworth and they are GREAT) did not have any available. Marietta did, so we made an appointment and got her in same day thankfully. Now when calling the receptionist I’m assuming their name was Jennifer from previous reviews, after they confirmed my pets name my dad (who was booking the appt) said yes sir in response and immediately got hung up on (think unfortunately misgendering) but no way to act to that after myself and my dog has had less than an hour of sleep dealing with her cough. Called back and got the appt made. So when I got there they were not friendly at all. I started with hello good morning how are you. No response until they asked what my pets weight was. Then just said follow and brought me to a room. Not to mention their tone the entire time was just awful and so unkind. I get we all have bad days but reviewing this seems to be a pattern. The vet and vet tech were awesome. Super sweet and took good care of my baby. No complaints there at all. Only thing was the room and room size but I guess I am spoiled over at Acworth. Anyways so leaving I went up to the counter to check out. I said hello. No response they were on their computer and phone. Did not pay me nor my puppy any attention. After a minute or two go by I subtly hear what my dogs name is. I thought they were still on the phone and did not realize they were talking to me. Nope they then decided to RAISE THEIR VOICE asking again for my dogs name. I paid and got out of there. I can’t put into words the lack of respect and how rude they were. Hard to recall every word that was exchanged but by no means should they be a receptionist, anywhere. Horrid attitude and not the experience anyone wants to have. Thank God I wont be going back to that location and if I do I hope Banfield takes action and gets rid of this individual.
• JB

  Jennifer Bradley

  Sep 27, 2026
  1.0
  I have been a customer and had my dogs on your wellness plan for over 15 years. I am so disappointed in not only your lack of care but also compassion for pets. My dog had labored breathing and was not herself last night. My family waited until the pet hospital opened at 10:00 am this morning to take her to your Banfield Hospital on Johnson Ferry road in Marietta, Ga. When my husband arrive he was told they could not see our dog because they were understaffed. When my family needed care most for our pet you turned us away. This is unacceptable care and cost us thousands to go to an emergency clinic when it was operational hours for Banfield. What is the purpose of being on your plan if you refuse to care for the pets? I would recommend people not putting their pets on a “plan” if you want kind, comprehensive, and personal care for your pet. They also make sure pay the whole year even when you lose your pet. So disappointed.
• GE

  Gretchen Edwards

  Aug 30, 2026
  1.0
  Made two visits in two days and each one of them had issues with the front desk. From taking over 15 minutes to even come to the front desk the first day to being told that appt was at 4:00 today when I had been asked to be there at 4:15 and had an email confirming my 4:15 slot. First day I was charged for my vet visit that they were not able to conduct because my cat was being so reactive to being stressed out in the carrier. The unfriendly front desk “person” today tried to charge me again and said that she didn’t see any notes or anything on my records that I had prepaid yesterday.
• PB

  Priscie Beade

  Jul 6, 2026
  1.0
  Went in today to ask for a copy of my cat’s food prescription to buy my cats food since they are located within Petsmart and the clerk with the blonde short wig named Jennifer refused to give me a copy of the prescription because it wasn’t my “home location “ and said that since they haven’t seen my cat in this location I went to they can’t give me a copy of the prescription. Which is ridiculous ! I have gone to any Petsmart with a banfield and they have given me a copy of the prescription to buy the food! Banfield uses the same system I don’t understand why she couldn’t give me the copy. I don’t even go to Banfield in general because I have a vet already who gave me the prescription but you need to give Banfield the script so they can give you the card to buy the food with Petsmart. I didn’t even bother to go back and fourth with her cause she made it clear I wasn’t going to get a copy. Just told me to tell the cashier that I didn’t have it and they will let me purchase the prescription without it for the one time? That also didn’t make sense cause then I can just always say I don’t have the prescription to other locations and get the food. Luckily I found a picture of the Banfield card I got with the prescription and just showed the cashier that. Ridiculous experience I should be allowed to get a copy of MY cats prescription at any location like I always do. Won’t ever be returning to this location it’s a money grab clearly. And based on other reviews Jennifer has a bad reputation of being rude! She had an attitude when speaking with me and clearly doesnt want to be working.
• AG

  Amari Gordon

  Jun 10, 2026
  4.0
  Dr.izen is the best doctor that is there and truly cares for each animal. The front desk person is rude and has a disgusting attitude. They should be fired to be honest. It’s not cool that they treat people like crap everytime they are there. The nurses in the back are all so sweet and treat my baby like their own. So the only thing I would Complain about is the front desk person

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