Banfield Pet Hospital

Reviews

• JM

  John Morris

  6 days ago
  5.0
  Dr kopp seen my dog Jimbo is awesome..front desk very friendly. Valerie
• CC

  Colleen

  Jun 17, 2026
  5.0
  My dog was seen at Sugarloaf 6/15 the Tech was very insightful but the Dr didn’t the illness seriously which led to a lot of frustration on my part. She was uncomfortable treating him with steroids because she doesn’t see him regularly, but if I went to the ER the doctor would order whatever the medication I need to improve with out knowing me …. Correct ???
• AZ

  Amber Zain

  Jun 17, 2026
  1.0
  Horrible HORRIBLE HORRIBLE !!!!! our home Banfield location shut down near our home where we signed up (Peachtree hill) and so we took our 2 kitties to the other Duluth location which is this one and i was told by Kimberly in the exam room about upgrade to our package which includes dental so we explored the idea so she can get us discounted dental xray prices and she said our upgrade will become official when we check out at the front desk. The experience with pricing was very strange with Kimberly inside the room so I told her we are not going to upgrade. Then we come to find out that she misrepresented the information and that the upgrade was official already from what she did inside the exam room and I reminded them of what she told me but it became such a horrible long wait and I was told manager will fix it but Caroline calls be and says she cannot reverse it back to our month to month membership because upgrade was done and now we will be in a new 12 month contract if we decide to stay on any plan with Banfield. Basically we are being punished for a mistake an employee made. this is horrible. Plus this being RIGHT after we find out our 4 year old kitty needs dental work immediately. Now I am scrambling to find out what to do. I have escalated this but no higher manager has even bothered to reach out to me. I am really not impressed with this type of treatment. What happened to customer service and not punishing clients for the mistakes of employees? Truly a horrible experience and I do not feel Caroline has any true manager skills because she just does not get anything I explained. Hugely dismayed. I got this email to rate my experience and this is why I decided to type this up. Very frustrated and worried about my kitties now or what to even do and where to go!!!
• KS

  Kels S

  Jun 8, 2026
  5.0
  I just want to take time to note how spectacular the staff at this Banfield is. We have been to a previous office with my other two, but this office truly takes the crown for best office in the area. From reception to techs to the Vets themselves, all of the members of the team are truly show stopping. Everyone takes the time to listen to your needs and concerns from the start of the first phone call inquiry. We have visited the office every weekend for the past three weeks with our new 10-week-old kitten. Every visit they have treated, loved on, and even worried over her as if she was their own fur baby. I am never worried about drop off or even in office appointments here. I know my babies will be taken care of with the best care in mind. My sweet Bee has been a handful for staff and her parents and I cannot thank these guys enough. From worm belly and fleas, to parasites, and now overcoming an upper respiratory infection, the staff has been such an amazing help for this process. Even when she was running a fever, staff was quick to help and made sure I had all knowledgable resources to make her feel better. Thank you again, all staff at Banfield, for helping miss Bee take her journey to being a healthy kitten.
• CH

  Carolyn Howard

  May 6, 2026
  5.0
  I have used Banfield for all of my pets for more than thirty years. I have no problem with them or the care. Although, we always use the plan, we find that even with the plan, prices are quite high.

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