Banfield Pet Hospital

Reviews

• KG

  Krystle Griggie

  Jul 29, 2026
  1.0
  I have been taking my dogs to Banfield for over seven years, and this was by far the worst experience I’ve ever had. My appointment was at 4:00 p.m. I needed two very simple services: an anal gland expression and my dog’s allergy injection. From the moment I checked in, things felt different. A new employee with red hair asked what I needed and then started quoting prices from memory instead of looking them up in the computer. Every other Banfield location I’ve visited has always provided a printed estimate before performing services, so this immediately seemed unprofessional. She then took my dog to the back to express his anal glands. About 10 minutes later, she opened the door, and my dog came running down the hallway without a leash into the exam room. She simply shut the door behind him and walked away. She never came into the room to discuss how the procedure went, whether everything was normal, or what the next step was. That level of communication is something I’ve always received at Banfield, and it was completely absent during this visit. I then sat in the exam room for another 30 to 40 minutes waiting for someone to come give my dog his allergy injection. Since it’s just a quick injection, I finally walked to the front desk to ask how much longer it would be. The receptionist went to check and returned saying, “They’ve already done it. Everything is good to go.” I was shocked. No one came into the room to tell me the injection had been given, explain anything about the visitI had questions, or let me know I was finished and free to leave. If I hadn’t gotten up and asked, I honestly don’t know how much longer I would have been sitting there waiting. This entire visit felt disorganized, unprofessional, and poorly communicated. Between inaccurate price estimates, my dog being returned without a leash, and no one bothering to tell me his treatment was complete, this was not the level of care or customer service I’ve come to expect after seven years as a Banfield client. Based on this experience, I can unfortunately understand why this location has such a low rating. I sincerely hope management addresses the lack of communication, attention to detail, and professionalism because this visit was extremely disappointing. However, on a brighter side of things, the receptionist was awesome as usual! She has great communication skills and her demeanor is always chipper 😊
• WR

  William Reine

  Jul 19, 2026
  5.0
  Banfield Animal Hospital, Chamblee, GA is the BEST!!!!
• TL

  Tia Latimore

  Jul 18, 2026
  2.0
  In person, the staff is friendly. However, if you have any questions and try to call, they will place you on hold for over 30 minutes, sometimes, even forgetting to come back to the phone. It is impossible to get information over the phone from anyone at this location. If you have medication for your pet, the doctor most of the time will be busy with another patient and not come over to go over the specifics on how to use it while you're there. We will keep using the service, but at another location.
• RS

  Rachel Sommer

  Jul 14, 2026
  1.0
  I have two very sweet, easygoing, short-haired cats, and unfortunately we have had multiple concerning experiences at this vet. On multiple visits, the staff has struggled significantly with blood draws on both of my cats. They have been pricked multiple times and in multiple locations for a single blood draw. On one occasion, my female cat was left with a terrible bruise on her leg and limped for days afterward. We were told she had “kicked out her leg,” but there was no apology or real concern shown for the fact that she had been injured. Our final visit was what made us decide we will never return. We initially called because we only needed to pick up their monthly flea/tick prevention. We were told the cats had to come in for an exam before the clinic would give it to us. Fine—it had been over a year, so we made the long drive and brought both cats in. When we arrived, we asked if they had any cat litter our cats could use since we had driven a long way. We were told they had none. I was honestly surprised that a veterinary clinic that treats cats did not have any litter available. The appointment itself was extremely concerning. The technician seemed unable to determine from the computer which vaccines our cats had already received and called in two other staff members for help. The veterinarian then recommended vaccines that our cats supposedly needed that day. They were preparing to take our cats to the back when I stopped and double-checked each one. Feline leukemia? Our cats are strictly indoor cats, and after I questioned it, they agreed they did not need it. Rabies? I pointed out that they had received a three-year rabies vaccine the previous year. After checking, they agreed they did not need it. Their response was essentially, “Oh yeah, they don’t need either of those.” Thank God I asked. I find it deeply concerning that my cats were moments away from receiving vaccines that the clinic ultimately acknowledged they did not need. Pet owners should not have to personally catch errors like this immediately before their animals are taken to the back. We were then explicitly told that we could not receive the flea/tick prevention we had originally come for unless both cats had heartworm testing. This was not a new medication, and both had been tested previously. To us, it felt as if they just wanted something to charge us for during this visit. We had no reason to believe they would have heartworms, but we reluctantly agreed. The heartworm blood draws were awful. Once again, the staff struggled to obtain blood from BOTH cats and pricked them multiple times in their necks and legs. We ended up at the clinic for nearly three hours with all of the waiting. Our cats were extremely stressed, and honestly, so were we. Then, as we were checking out, we were told the clinic had RUN OUT of the flea/tick prevention—the entire reason we had called and made the appointment in the first place. Throughout the visit, the staff was rude, dismissive, and visibly irritated by our questions. Nearly everything we said seemed to be met with an eye roll or an attitude. We did not yell or make a scene. We paid our bill and left. I genuinely believe this clinic may be much more comfortable treating dogs than cats. Most of the patients we saw were dogs, and between the lack of basic cat supplies and the repeated difficulty handling and drawing blood from both of our cats, I did not feel confident in their feline care. What brings this review down to one star is the combination of poor care, serious concerns about unnecessary vaccine recommendations, repeated traumatic blood draw experiences, and the rude and uncaring way we were treated when we asked reasonable questions. I trusted this clinic with my babies. After seeing one of them badly bruised and limping, nearly allowing both cats to receive vaccines the clinic ultimately admitted they did not need, and putting them through a stressful three-hour appointment only to find out the medication we came for was not even in stock, we will never return.
• AP

  Alexis Powell

  Jul 7, 2026
  1.0
  I will never come back to this location. This is the 2nd time this location has left a bad taste in my mouth. The unprofessional and condescending employees at this specific location needs sensitivity training asap. I articulated SEVERAL TIMES that I recently had a stroke and I need a plan of care on paper because my ability to retain verbal instructions is difficult at this time. the front desks, the techs, and the doctor dismissed my questions and utterly didn’t comprehend anything I asked for. I was given prescriptions before I was told what the problem was. I was rushed and felt unseen. I gave a slightly delayed sleech and it seems as though the staff was more focused on getting out that solving my problems.

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