Petco

Reviews

• PG

  Pablo Guerrero

  Aug 12, 2026
  5.0
  I've taken my two pups to be groomed at four different Petco locations across three states over the past eight years. For the last two years, we've been going to the Buford location, and for the past year, they've been groomed almost exclusively by Kenzie. Since Kenzie started grooming them, they actually get excited when they realize they're going to Petco—which is something they never did before! Whatever Kenzie and the Petco team are doing, it's clearly working. She does a fantastic job, and I really appreciate how well she takes care of my boys. Thank you, Kenzie, for taking such great care of my pups!
• MM

  Me Me

  Aug 12, 2026
  5.0
  The only place I got for my fish.
• QB

  Quentiana Billingsley

  Aug 8, 2026
  1.0
  ⭐ 1/5 — Poor Communication & Unprofessional Treatment I’m extremely disappointed with the grooming department at this Petco location in Buford. My biggest issue is the lack of transparency and communication. You can schedule your dog for 9:00 a.m. and receive absolutely no estimated completion time, only to get a call around 2:00 p.m. saying your dog is ready. Customers have jobs, errands, and responsibilities and should be given a reasonable pickup timeframe. I recently called to schedule Chanel and was initially being booked for Monday. I was suddenly placed on hold, and when the employee returned, I was told I had been “referred out.” This was the FIRST time anyone had ever notified me of this. One reason given was previous late pickups, yet no one had ever communicated that this was becoming an issue or warned me that future grooming services could be refused. You cannot fail to communicate expectations and then penalize a customer for not meeting expectations that were never clearly communicated. I asked to speak with a manager and was not allowed to do so. Based on previous uncomfortable interactions with groomers at this location, I also have concerns about whether I have been treated differently as a Black customer. Overall, the lack of transparency, professionalism, and communication is unacceptable. I will be taking my dog elsewhere.
• PD

  Patricia Dufina

  Aug 1, 2026
  1.0
  Arrived at store and headed straight for the aquatic department. No staff present. One staff member came out of back room. I asked about an item needed for my pet. Staff member stated it wasn’t her department and didn’t know about aquatics. Another customer arrived to the aquatic area and another staff member appeared and began talking and waiting on them. I was not acknowledged at all as I stood there more than 15 minutes while she waited on them. A simple “I will be right with you!” or”Good morning , welcome to Petco!”The customer and their three bags of aquatics were taken to front counter. I continued to stand in wait thinking staff member would come back. Staff member disappeared. Again more waiting! I checked front area, no staff. As I made my way back to aquatics I came across staff member coming out of back room with belongings in hand to leave! What? I stopped her and again asked for help. She set her things down and assisted. I was never acknowledged, greeted at all during my visit! Service in stores has really declined. If you want in person business, then begin by showing respect in person! It really isn’t that difficult. Kindness goes a long way! Amazon for the win!
• BF

  Bob Faver

  Jul 12, 2026
  1.0
  HIGHLY disappointed with our first-time grooming experience at Petco in Buford, GA. We showed previous groom pics of the way we wanted it yet picked up to find grooming nothing like we requested. Excuses...excuses...excuses don't make the resulting grooming experience any better. We would give anything to have known the services were going to be overcharged while results much less than expected. We cannot be any less pleased with the result but now we/they have to live weeks/weeks poorly cut. Groomer told us she was leaving Petco after today so no need to detail who she is. Receptionist for grooming services was less than professional with an attitude that reeks of no customer service. All in all, we left with two naked girls who have the worst grooming of their lives. We want to just warn others that this is the best place "not to go" when looking for a grooming to please.

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