Petco

Reviews

• TA

  Thaina Alghassab

  Oct 6, 2026
  5.0
  I’ve always had such pleasant experiences. It smells clean, even with all the animals. Not full of chemicals, but just clean. I have to give praise to the aquatic department, it’s probably the best one at a Petco I’ve seen so far. Their selection of aquatic plants makes the drive so worth it. They also have a nice selection of stuff for my cats. Every time I’ve asked for help whether it’s checking for something in stock or just recommendations, the workers seem happy to help. The only “con” is a 40 minute drive but again, I’ll drive for great products and good customer service.
• MC

  michelle c

  Sep 30, 2026
  1.0
  While I do like coming here for the helpful staff. I don’t know whose idea it was to force add donations onto customers orders, while hiding the intention behind a discount. I quite literally watched the total round up on the screen without being asked. After being told my discount brought it down to 47 and some change. I don’t care if it’s 21¢, this multi billion dollar corporation can make their own donations without the reimbursement from customers. Shame on management.
• ND

  Nichole Dandrea-Russert

  Sep 19, 2026
  5.0
  My experience was with Brandon at the vet care clinic. He was AMAZING! He runs the front desk and was so incredibly kind, pleasant, and helpful, recognizing every customer and pet walking through the door while he was juggling many people on a Saturday. He was checking in some, getting weights of dogs, helping others restock their animals meds and helping me scan a chip of a dog I found on the street … which required scanning chip, calling chip company, calling owner and communicating between me and the dogs owner…all while he managed 6-8 customers with care, kindness and a smile. He made every person and pet feel important. Brandon is a shining example of customer relations, management, and efficiency with care. You have a gem of an employee, Petco! And we reunited the pup with their owner!
• CG

  Christiyana G

  Sep 18, 2026
  1.0
  Never had a good experience with this location. I had an appointment on 9/18/26 at 5:00 pm. The black girl at the front desk was rude and cancelled my appointment with NO PRIOR NOTICE. I will never recommend bringing your pets to this location
• KW

  Karechia Warthon

  Sep 14, 2026
  1.0
  I am extremely disappointed with my recent grooming experience at the Petco on Caroline Street in Atlanta. My dog has been coming to this location for a long time, and she also receives Vetco Total Care services at the veterinary clinic located inside this Petco, so I have been a loyal customer of this location. I brought my dog in for grooming on September 13th. I paid $65 for a flea and tick shampoo bath. After picking her up, I noticed that she was shedding excessively. When I raised my concerns, I was told that she could have received a de-shedding shampoo in addition to the flea and tick shampoo for an additional $10. However, there was no mention of a de-shedding shampoo or an opportunity to add that service when I initially brought her in. I spoke with the grooming manager, David, both over the phone and in person. Unfortunately, I did not feel that he was helpful in providing a reasonable solution. During our conversation, he repeatedly referenced the fact that his employees were very busy the day my dog was groomed. I explained to him that the employees being busy should not ultimately become a detriment to me as the customer or result in me having to spend additional money to address an issue that could potentially have been avoided had the appropriate service options been discussed with me beforehand. What I found particularly unprofessional was his suggestion that I could bring my dog back on Monday, September 14th for another de-shedding shampoo. Given that she had just been groomed the day before, I found it unreasonable to suggest that I pay another $65 for a grooming/de-shedding service so soon after already paying for grooming the previous day. Whether the comment was intended to be snarky or not, that is how it came across, and it did not feel like a genuine attempt to resolve the situation in a customer-focused or cost-effective manner. As a manager, I expected David to take ownership of the customer-service issue and work toward a reasonable resolution. Instead, I felt that there was a lack of problem-solving, accountability, and communication between management and the grooming staff. His explanation that the groomers were busy also raised concerns for me about whether the most appropriate and cost-effective options were being communicated to customers. I am especially disappointed because I have trusted this location with my dog for a long time. I would like to speak with the General Manager of this Petco regarding this experience and the way my concern was handled. For other pet owners, I would recommend asking detailed questions about exactly what services your dog is receiving before the grooming appointment begins, including what shampoos or additional treatments are being used and what the cost will be. Based on my experience, there appears to be a disconnect between the grooming staff and management, and I did not feel that my concerns were handled professionally. I hope Petco management takes this feedback seriously because loyal customers should feel that their concerns are heard and that management will work toward a fair and reasonable solution when something goes wrong.

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