Brand Certified
Banfield Pet Hospital
3.8(183 reviews)
Certified by Banfield Pet Hospital • Aug 16, 2026
Business Details
1801 Howell Mill Rd NW, Atlanta, GA
30318, United States
Certified by Banfield Pet Hospital • Aug 16, 2026
(404) 351-1919
Certified by Banfield Pet Hospital • Aug 16, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Aug 16, 2026
About
Certified by Banfield Pet Hospital • Aug 16, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital - Castlegate is your trusted local veterinarian in Atlanta, GA, for comprehensive, preventive care for dogs and cats. We proudly serve pet owners in Northwest Atlanta, Midtown, West Midtown, and Underwood Hills.
Conveniently located inside PetSmart on Howell Mill Road Northwest, our expert veterinary team offers a wide range of services, including vaccinations, spay/neuter, dental cleanings, microchipping, DNA testing, ear exams, and diagnostics.
From puppy care to senior-pet support, we are committed to your pet’s health at every stage of life with our Optimum Wellness Plans®.
Visit our Castlegate clinic for compassionate pet care. New patients are welcome
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Aug 16, 2026
Hours
Certified by Banfield Pet Hospital • Aug 16, 2026
Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 6:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
Friday8:30 AM - 6:00 PM
Saturday8:30 AM - 6:00 PM
Sunday10:00 AM - 5:00 PM
Products & Services
1 list · 15 items
Reviews
3.8
183 reviews
5 stars
111
4 stars
15
3 stars
6
2 stars
10
1 star
41
- DSDoug ShermerJul 18, 20261.0The staff was horrible and the vets were even worse and didn't really even know what they were doing. Every time I go they always make it harder for you to get your pet taken care of and dont really seem to care. They also are horrible at informing you about anything and do as they please. I hope no one ever has to deal with this and no one should ever go here.
- TPTina PhanJul 18, 20261.0I've had my gripes about banfield as my cat is aging and have more problems but this place has been the absolute worst out of all of them I've been to. If you have a healthy pet it's fine but God forbid you have an aging pet with medical issues. One word will sum up this place and it is CARELESSNESS. I've been here multiple times for my cat and every time it has been inconsistent care and complete disregard for the situation. Even ordering refill of my cats medication has been a hassle. The previous time I called and said the exact dose and medication name which she takes twice a day for her thyroid. They filled one singular pill.... This most recent visit was the last straw. I was told my cat was completely fine and it was hairballs that she was dry heaving 10-15 times a day. Fine, I accepted the Rx paste for her to go home. While there I asked to refill her thyroid Rx and they filled the 5mg instead of 2.5mg. I immediately walked back to exchange and the secretary said the tech had asked me if that was okay earlier bc they didn't have the 2.5. NO ONE HAD ASKED ME ANYTHING OR TOLD ME ABOUT THIS. Then I was told to split the pill even though it is slick bc of the coating and not perforated with an indent to be able to split. I was told to use a knife. I will show you a photo of the pill so you can SEE how ridiculous this is to split SAFELY with a knife. It is absolutely insane because I HAVE split this medication before with a non coated 5mg that has the indent to be split properly. But they refused to give me any other form so I left. If your pet has any issues I recommend avoiding banfields in general but this one in particular. They make you feel like it's a burden to schedule your pet in for an actual problem but call you like crazy for scheduling usual check ups.
- JCJessy CobbJun 5, 20265.0Ms. Penny at the front desk and the other staff were so kind to me and my pet. I really felt at ease and satisfied with my visit for my pets comprehensive exam.
- MWMichelle WilliamsMay 6, 20265.0I love them Team at this Banfield. The nurses always have good attitudes and the Doctors are very thorough
- JTJeff TarverApr 8, 20265.0Excellent service from the nurse and Dr. Onder Oflazoglu. Extremely detailed and attentive. Thankful we have this location in West Midtown.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet health care?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter, surgery, and end-of-life care.
What are the operating hours of Banfield Pet Hospital in Castlegate?
Banfield Pet Hospital is open Monday through Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals or specialty providers as needed.
Can I get veterinary care remotely from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care, designed to keep pets healthy throughout their lives.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or app, and appointments are required.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What nearby pet-related services are available near Banfield Pet Hospital?
PetSmart is located nearby, offering pet supplies and services which can complement your visit to Banfield for your pet's health needs.
Are there dining options near Banfield Pet Hospital for customers waiting or visiting the area?
Yes, nearby restaurants include Kyuramen x TBaar for Japanese cuisine, La Parrilla Mexican Restaurant, and Sea Salt Seafood Restaurant & Bar for seafood lovers.
How can nearby retail stores benefit customers visiting Banfield Pet Hospital?
Customers can visit nearby stores like Walmart Bakery for baked goods or T.J.Maxx and Ross Dress for Less for shopping while waiting for their pet's appointment or afterward.
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