Banfield Pet Hospital

Reviews

• GS

  Golden Sunshine

  Oct 3, 2026
  1.0
  The WORSE EXPERIENCE & no urgency to make things right or even call back as promised . I took my cat to this location on 9/24/26 , they told me she had ashtma ! Gave me the prescription for a ashtma pump and some meds . My bill was about $600 , I was gonna pay out of pocket but they said the Senior Care Plan was best , making my total about $300 ! Mind you , the point of the plan is for an animal that’s gonna live for a while . It included blood work , X-rays etc that we needed at the moment so we didn’t really see the issue , we were told me it was just asthma . Their X-ray machine wasn’t working on 9/24/26 either . On 9/25/26 I woke up at 3am to my cat struggling to breathe (she never had the issue prior to the doctor visit) & we didn’t know what to do but we knew to take her back to the doctor we just paid for a plan for so we came back here at 8am hoping the xray machine was working so we can look deeper . No it wasn’t working & after seeing the doctor on 9/25/26 , he told us to go straight to the ER and it couldn’t wait . Leaving us lost and confused as to how things took a turn so fast !! He tried to send us to a ER that had no ties to the plan we just purchased so we were about to pay hella $ !! Thankfully we read through our policy and saw we had a $300 voucher for emergency one time a year so we used that and went to BLUE PEARL . After being at Blue Pearl for 4 hours , finding more things wrong .. our cat PASSED AWAY !!!!!!!!!!!!!!!! Banfield called us 9/26/26 to check on our cat & I told them she had passed so they told us we would need to call some 800 number to cancel our policy , we didn’t get a answer ! So we are still stuck on a policy , with a deceased freakin animal , & all they care about is the balance ! The plan can be canceled within 4 days ; we tried to cancel on the 3rd and 4th day with no response or answers , when we finally got a hold of someone on Monday 9/28/26 she told me it was too late but I had informed her of trying to cancel previously but she still quoted me about $600 to get off the policy ! I was able to speak with Janae who was so nice about everything and very informative but outside of Janae NO one else has done their part in helping us resolve this , stressful situation . So that leaves us no choice but to leave a review , maybe this will get us the attention we deserve right now so we can move forward !!! I will take this down after everything is handled but yall truly left us no other choice but to raise awareness and speak our truth !!!
• JT

  Jenn Tanner

  Aug 15, 2026
  1.0
  The level of service at the Ponce Banfield is honestly embarrassing. They consistently do not answer the phone, even during their posted business hours. Just this past Friday, I called at 9:00 AM to make an appointment—they open at 8:00 AM—and they STILL had not even turned their phone system on. The recording said they weren’t open yet and then proceeded to give business hours showing that they had already been open for an hour. Embarrassing. And this isn’t a one-time occurrence. Getting anyone to answer the phone here is nearly impossible. On the rare occasion you actually get through, you can expect to sit and wait forever once you arrive, even with a scheduled appointment. I will say that the staff members I’ve interacted with in person have always been nice, which makes this even more frustrating. This clearly seems to be a management, structure, and accountability problem rather than an issue with individual employees. I’ve even spoken directly with the store manager about these problems, and clearly nothing has changed or been enforced. When you’re dealing with someone’s pet, being able to simply reach the veterinary office during its advertised business hours is the absolute bare minimum. There appears to be no reliable structure or accountability here, and trying to get an answer is beyond frustrating. 1/10. Completely unacceptable and embarrassing service. I would NEVER bring my pet here again.
• BB

  Ben

  Jul 26, 2026
  3.0
  They’re great at what they do, but the resident doctor here could have better bedside manner.
• OS

  Olivia Smith

  Jul 23, 2026
  1.0
  Today's visit wasn't the first time I've had a negative experience with Banfield, but it will be the last. I took my dog in after a few days of him acting like he was in pain. After checking him out myself, I noticed a tooth that seemed rotten and needed to be extracted. I received a call a few hours later from a technician telling me he has DEMENTIA. The technician could not answer any of my questions. Just told me I could pick him up shortly. Receiving that information in that manner was extremely upsetting. When I got to Banfield and spoke to the vet, he didn't know my dog's history whatsoever. He didn't even seem to know what I had told the tech when I brought him in. He kept pushing dementia, even though I continued to tell him that I could tell my dog is in PAIN. The entire situation was very unprofessional and completely lacked empathy. We will not be returning.
• CM

  Carlos Murillo

  Jul 12, 2026
  1.0
  This clinic is a complete joke and their customer service is absolutely atrocious. I explicitly booked two in-room appointments for my dog, and my cat. Instead of honoring what I scheduled, they suddenly demanded I drop them off and leave them to wait for three to four hours. When I called them out on this bait and switch, the staff had the audacity to lie straight to my face. They claimed they tried to call me beforehand to let me know about the change. The receptionist even doubled down and insisted she left a voicemail. I checked my phone right there. Zero missed calls. Zero voicemails. It was pure fiction to cover up their own glaring incompetence. Instead of apologizing, their ultimate solution was dismissively telling me to take my pets elsewhere. I absolutely should have done that in the first place, but I have certainly learned my lesson now. I will never set foot in this establishment again. If you enjoy having your time entirely wasted, receiving zero actual care, and being gaslit by staff who blame you for not listening to non-existent voicemails, this is the perfect place for you. Everyone else should stay far away.

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