Banfield Pet Hospital

Reviews

• BD

  Becky Delgado

  3 days ago
  5.0
  We had a bad experience this weekend with another vet and today at the Winter Garden Banfield was completely different. Kirsten was so knowledgeable and caring with our cat, sharing her decades of experience to calm our minds and teach us now to be better cat parents. I came in with anxiety and concern and left feeling relieved and ready to help our cat get well.
• LR

  LUCIANA OLIVEIRA DE QUEIROZ RIBEIRO

  Oct 16, 2026
  5.0
  The team is very professional, friendly, and attentive. I would especially like to highlight Lydia, the assistant, who is incredibly kind, welcoming, and always willing to help. Her warm personality and excellent customer service make the experience even better!
• GG

  GT

  Oct 1, 2026
  1.0
  Our experience with Banfield Pet Hospital Winter Garden was incredibly unprofessional, frustrating, and lacking in basic empathy. Every single time you book an in-room appointment online, they call and tell you that it was an “online booking error” and that they only have drop-off appointments available. Yet even with a drop-off appointment, you still wait an excessive amount of time to check in, then for a room, and finally for a tech, who hasn’t even reviewed why your pet is there or what has already been done. Your dog then spends the entire day there with minimal communication or updates. When you finally hear from them, the doctor only talks to you if you specifically request it, and the conversation may happen over the phone or in the hallway. There is nothing personal, compassionate, or professional about that experience. Being told that your dog likely has cancer should never happen casually in the middle of a PetSmart aisle. There was no appropriate setting, privacy, or empathy for delivering news like that. It was incredibly upsetting and made an already devastating situation even worse. The vet said there was nothing else she could do, we needed to see a specialist but they don’t send a referral. The place she recommended gave us an appointment 2.5 months later. Thankfully we found a different vet that referred us right away and facilitated a specialist appointment same week. I rarely write reviews but I hope to spare someone else from such a horrible experience.
• SS

  Sembella

  Sep 27, 2026
  1.0
  I have been a client with banfield for almost 20 years. I went to the location in Pittsburgh Mills,PA for all but the most recent 2 years. I have given them so much money for multiple pets over the years. Today, my cat was experiencing severe dehydration, vomiting,diarrhea, and was just all over in bad condition. It was during their normal hours so I called to bring her in for an emergency. I know banfield can cancel regularly visits to accommodate an emergency, because I have had wellness visits canceled on me for this exact reason. They refused. Pittsburgh Mills location would never have done that. They treated my animals with respect, love, and care. I have NEVER received that at this location. One time, i had to wait an hour to get into a room for my SCHEDULED appointment, and told them my cat had vomited and pooped herself in the car and was sitting in it while we waited. They didnt care. The first time i brought her, i tried to advise them of her skin condition that my prior banfield was treating. They refused me the antibiotics then and its still an issue she has to deal with to this day. I am calling to cancel all my wellness plans tomorrow and will never return to a Banfield again. Edited to add, they push the wellness plans on you l, saying your pet will be covered should any emergencies arise, yet refuse your walk in for an emergency. So you have to go to an actual emergency vet and spend a fortune, which is what I did. What the hell am I paying for a wellness plan for then? Like I get if it were Sunday night and they were closed. But it was Sunday afternoon. They were open. Just complete disregard for my senior diabetic cat. It is now the next morning and im still disgusted by this place. Banfield, and winter garden in particular, have a bad reputation for a reason. Avoid. UPDATE 9.30.26 - I hadn't canceled yet because I had a chewy order placed for more insulin for my cat. They called me today to tell me they denied my prescription until the cat is seen. I told them she was very low and id schedule an appt if they approved it. They refused. Insulin is life or death for a person or animal with diabetes, they literally did not care. I hung up and called corporate and canceled all my pets wellness plans. The lady at corporate was super nice and suggest I submit a formal complaint, which I will be doing. My cat has an appointment with a new vet on Friday to get her insulin. I called the Pittsburgh Mills banfield to request they send me my pets records which they did not hesitate to do. A big f word to Banfield at winter garden. Worst doctors and staff and complete disregard for the life of your pets.
• AC

  Alexis Cleven

  Sep 17, 2026
  1.0
  We have been using the vet for over 2 years with our dog and previously with other family pets. After our most recent experience we are extremely disappointed and will not be returning. We have reached out to the email on other Google reviews before posting on Google to express our disappointment but we were redirected to the local branch to discuss canceling our plan. After calling the local branch they redirected us to the same email. We again asked to cancel our plan and were told we could not and they would reach out to the local branch on our behalf. Yesterday, after a month of waiting we were called to discuss renewing our plan. When we explained that we wanted to cancel due to our previous experience we were not offered to talk to a manager but only that a manager would call us back. We are still waiting for a response. If Banfield really cared like their email says this should have been resolved quickly rather than pushed off over and over while we are still paying monthly regardless of our horrible experience. During our most recent visit, we were waiting in line to drop out dog off for our SCHEDULED drop off only one person was overseeing the desk. Additional people came from the back but did not assist with moving the line appropriately and allowed people to skip in line which allowed our anxious dog to only continue to become more anxious. Then we were placed in a room to wait for someone to collect our dog for the scheduled drop off. We waited 45 minutes and then were told there was not enough “space” for our dog to be dropped off. After reconfirming we had a scheduled drop off they finally allowed our dog to be accepted. Then we were not contacted when he was ready to be collected but instead had to call to ask when he was ready. When we went to pick our dog up, we again had to wait over 30 minutes to pick him up. Both of these waits caused us to be late for our other plans that day, so how is scheduling a drop off convenient at all? Not only that, but after we left the appointment we were contacted that our dog was overdue for his annual check up. Which to this day, we are still confused at what the point of the appointment was. Not sure why we pay monthly for a service that makes us, the paying customer confused and anxious, and makes our pet anxious. I don’t want to be redirected to the email that we have already contacted multiple times because it is clear that you do not care. I would like a manager to call and discuss this directly with me and cancel my monthly plan and credit back the months that we have waited for a response.

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