Banfield Pet Hospital

Reviews

• ET

  En Tee

  3 days ago
  1.0
  If there was an option for 0 star, I’d actually choose that! I called regarding my cat getting flea medications. I asked if I could get a virtual appt. He regularly goes here. The front desk lady rudely said they never do virtual appointments, yet I was scheduled for one before so I don’t know why she said that. I called another Banfield and the front desk lady there was very nice and she said I shouldn’t have to get an in person appt to get the flea meds prescription as long as my cat had a physical there within the year. My cat was seen there in Winter Garden for a physical and dental work in April of 2026. Very recent. I called Winter Garden Banfield location, the one with the rude customer service. The same rude lady answered the phone. I told her what the other lady in other Banfield said. The rude lady sighed and asked how many medications I was gonna get. I told her I was planning on buying it in another location. She said, “ok just order it then” and then she hung up the phone before I could ask any more questions. I had some other questions and I tried calling back but no one answered. I called the other Banfield location and I asked for the manager’s name in the Winter Garden location. I then called the Winter Garden location and asked to speak to manager but they said manager wasn’t there. So i’m switching home vet locations from Winter Garden to the Ocoee location. I booked my cat an appt for a physical there just so they can prescribe him the flea meds. He had fleas a few weeks ago so it was important to get the prescription. I used the advantage ii on him when he had fleas and he had a bad skin reaction to it. So I wanted to get a prescription for something else for next month. This is the worst customer service I received from Banfield and I’ve been a member since 2017. I pay 54 a month and I do not deserve to be treated like this. This location that treated me horribly and had terrible Customer service is located at 3077 Daniels Rd. Winter Garden, Fl 34787. The interaction with the rude front desk lady there was on Sunday May 17, 2026 around 2:44pm and 3:05pm. In fact, I had to change to no caller id so they would finally answer the phone. They wouldn’t answer the phone after my first phone call without me changing to no caller id. I even spoke with a Petsmart worker to try to help me with talking to anyone who could help me in Banfield, but no one could help me. This quality of service is inexcusable and I’m definitely switching locations. The one with good customer service is located at 2564 Maguire Rd. Ocoee, Fl 34761.
• RR

  Renée

  May 11, 2026
  5.0
  Five stars isn’t enough for the treatment and attention we received yesterday while bringing in our cat, BooBoo. Kirsten was absolutely amazing. She was so professional, gave detailed information, and kept me calm. The check-in was seamless, very professional and greeted with smiles. I feel very confident in bringing my fur baby here for the best treatment. We signed up for their plan so that takes a lot of stress off for future appointments and feeling confident that we’re bringing him to the right place. Thank you Banfield Pet Hospital.
• GI

  Glorious Independance

  Apr 22, 2026
  5.0
  I came early to pick up Dixie as Amber was finishing up her face - I watched in awe through the window as Dixie patiently seemed to anticipate Amber’s next move and positioned her head. So sweet! A true reflection of love and respect.
• NR

  Nicole Rodriguez

  Apr 22, 2026
  1.0
  I honestly despise Banfield. I regret the choice of signing up every day. If it weren’t for the lure of convenient pricing, I would have steered far away. I can’t wait until my contract is over. The most incompetent and rude staff ever. Granted there may be a kind person or two and even a competent doctor among the crew but overall, the bad outweighs the good by far. Zero time management skills. Proper customer service and respect are highly lacking and basic safety measures as well. The veterinary field hides behind a lack of accountability measures so they get away with overdosing your pet and blaming it on vaccine reaction because they know you can’t prove it. Take your pet elsewhere if you can. The winter garden location is an absolute joke!
• RC

  Regina Collins

  Apr 22, 2026
  1.0
  We’ve been a patient for almost 10 years and noticed a slow decline in customer service, organization, and structure. The Vets have been mostly great, but the front desk could use a customer service refresher training. There are always lengthy wait times and employees sharing details from their personal lives as reasons they are behind.

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