Banfield Pet Hospital

Reviews

• AP

  Alex Plemmons

  2 days ago
  1.0
  They clearly didn’t respect my time. I had an appointment at 3:30, after 30 minutes I finally got into the exam room and sat there for 30 minutes until they finally seen my dog. When you schedule someone for time they should be seen within 10 minutes of that, not an hour. And absolutely terrible customer service, impatient and also didn’t respect the time of the customer. The people who pay them. Do not go here
• DR

  Dean Robinson

  May 2, 2026
  5.0
  Taking Sadie to Banfield Pet Hospital for her rabies shot and heartworm test was an exceptionally satisfying experience from start to finish. The check-in process was smooth, friendly, and efficient, making us feel welcomed immediately upon arrival. One of the most appreciated aspects of the visit was the minimal waiting time, which helped keep Sadie calm and comfortable. The veterinary staff and technicians were professional, patient, and compassionate throughout the appointment. They took the time to thoroughly explain every procedure, test, and recommendation in clear, understandable terms, ensuring we felt informed and confident about Sadie’s care and overall health.
• BS

  Bette “Ladybee” Spellissy

  Apr 23, 2026
  4.0
  Service was good. I have a small dog. I have been going there for a while. They have gotten a lot busier than they were before. Hopefully they can get more help. Everyone is always nice.
• KM

  Kaleel Mustapha

  Apr 22, 2026
  1.0
  Same problem from the first day my dog went to 5 yrs later always want to test for the same issues
• CZ

  Chena zavala

  Apr 10, 2026
  1.0
  I had a very frustrating experience at this clinic. I brought my dog in because she had a persistent cough, and the service was disappointing. The veterinarian spent barely 5 minutes with us; he listened to her chest, mentioned she had a heart murmur, and said she needed X-rays to determine if it was a heart issue or fluid in her lungs. After delivering that alarming news, he immediately left the room. We were left with an assistant who seemed to have very little experience. I had to pull information out of her "piece by piece," and for every question I asked, she had to leave the room to go ask the doctor. What made the least sense was that, despite telling me X-rays were essential for a diagnosis, they tried to prescribe medication before doing any imaging. How can you medicate a pet without knowing the actual cause? To make matters worse, they pushed their "wellness plan" with a very aggressive "hard sale" approach. It felt like they were more interested in selling a subscription than diagnosing my dog's serious condition. I do not recommend this place for professional or transparent pet care.

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