Banfield Pet Hospital

Reviews

• EE

  Eduardo E

  Oct 15, 2026
  1.0
  ​I have been taking my pets to Banfield for almost 13 years and have spent tens of thousands of dollars with your hospital. Over the years, I have experienced issues including a misdiagnosed case of pancreatitis a few months ago, which cost me approximately $1,300 to treat. ​This past weekend, I brought one of my dogs in for an ear issue. She was prescribed ear drops that Banfield sells for about double the price found elsewhere. I asked if you could price-match an online pharmacy selling them for $32—a courtesy Banfield has honored for me in the past. The vet tech seemed bothered by my request. After speaking with the doctor, she returned and bluntly stated, "We won't do it; I'll take them off your bill," without even asking if I still wished to purchase them. She then incorrectly claimed I could buy the drops anywhere without a prescription. ​I ordered the drops through Chewy instead. Chewy informed me that they have called Banfield repeatedly for prescription authorization, but Banfield has failed to return their calls. When I called today to expedite the process, I spoke with a representative named Ashley, who was rude and acted like I didn't speak English. ​I want to note that my interactions with Vicky and Adam have always been smooth and pleasant. However, that does not excuse the poor treatment I received over the weekend and today, especially given my long-standing loyalty. When a client who has spent $3,000 to $5,000 at your clinic in just the last few months asks for a reasonable accommodation, they should be treated with basic respect and courtesy.
• DH

  Darlene House

  Oct 9, 2026
  5.0
  Never any waiting. Veteranarians are always knowledgeable and friendly. Never in a hurry and take the time to explain and educate.
• EE

  Evelyn

  Sep 30, 2026
  1.0
  It shouldn't even be an option to schedule appointments online if the location is unable to accommodate requests. It seems they can't see online appointments on their end unless they go digging for it. It's a wastes of peoples time and resources and leaves a bad impression before ever getting to work with the personnel.
• RP

  Ray Perez

  Sep 28, 2026
  1.0
  Hello, I am writing as Susi’s owner because I am genuinely concerned and still have many unanswered questions about what happened to her. I understand that there may be certain procedures or limitations regarding the information the clinic can provide, but I respectfully ask that you please make every reasonable effort to provide me with the information and documentation that you are able to share as her owner. Although I was not the person who physically brought Susi to the clinic, she was my dog, and I believe it is important that the clinic make every reasonable effort to determine and document her identity, medical condition, and circumstances before proceeding with euthanasia. I did not authorize Susi’s euthanasia, and I would like to understand what information the clinic had at the time, who requested the procedure, what medical reason was documented for it, and what authorization was relied upon. I was also informed by the manager that the person who brought Susi to the clinic was asked to pay $60 for the euthanasia. I would appreciate an explanation of this, including what the $60 charge represented and what documentation, if any, was completed by the person who brought her in. I am not writing this to accuse or offend anyone. I am simply asking for transparency and for the opportunity, as Susi’s owner, to understand what happened to her. I left the clinic today feeling that I still did not have clear answers, and that is very difficult for me because Susi was extremely important to me. I sincerely hope the clinic can help me obtain the information available and clarify the circumstances surrounding her death. Thank you for taking my concerns seriously. I would greatly appreciate your assistance and a clear response to these questions. Sincerely, Raydel Perez Zapata Susi’s owner
• MF

  Manuel Fuentes

  Sep 21, 2026
  1.0
  ⭐ 1 Star After more than 10 years with a Banfield Wellness Plan, this is by far the worst service I’ve experienced. I moved from Texas and have already had TWO appointments at this location for my 12-year-old dog to establish his care and continue his medication. Now they cannot locate his records and will not refill his prescription. For a senior dog who relies on ongoing medication, this is unacceptable. What is the point of a nationwide network and Wellness Plan if records and continuity of care cannot follow your pet? Extremely disappointing. Avoid this location at all costs.

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