Banfield Pet Hospital

Reviews

• AS

  angelina stapley

  1 day ago
  1.0
  I left this appointment feeling very upset and uncomfortable with how the situation was handled. My dog accidentally ingested one grape, and I fully understand that grapes can be toxic to dogs and that her dental cleaning needed to be postponed out of caution. My concern was not the medical precaution itself, but the way the situation was communicated to me. I felt the conversation was unnecessarily alarming and condescending, and I did not feel that my concerns were addressed with the compassion and clarity I would expect from a veterinary practice. Having the piece of grape saved in a container for me to take home also felt awkward in the context of the interaction. I understand there may have been a medical reason for keeping it, but the experience left me feeling judged rather than supported. I want a veterinary team that takes potential health risks seriously while also treating pet owners with empathy and respect. Unfortunately, that was not how I felt leaving this visit.
• GR

  Guido Rossi

  Oct 3, 2026
  3.0
  Slow, hard to find
• BK

  Brynn K

  Sep 21, 2026
  1.0
  I had a 5 pm appointment today. I get a call at 4:38 while I’m driving to the clinic, “we’re running behind schedule. Prepare to wait 30 min. Or u can come tomorrow”. I say, “that’s fine. I’m already on my way”. The guy sounds annoyed. I show up, he says, “yeah you can wait but we may not even see you today. We had an emergency animal come in.” To which I respond, “well I don’t want to wait 1 hr and 15 min, you close, you tell me to come back tomorrow. I can’t come back tomorrow. I took off of work today to be here for my cat who’s consistently vomiting.” He said “I don’t know what to tell you.” So I left. What the actual F. What happened to customer service and working people in. Two things: 1. Tell the EMERGENCY ANIMAL to go to the EMERGENCY VET just like you guys told me to do 3 weeks ago when my cat wasn’t using the restroom. 2. If you have an emergency come up, that’s fine, I’ll happily wait, but don’t tell me you won’t see me past 6 pm because of something that YOU decided to take in. I ignored the bad reviews and decided to give them a shot, to which I utterly regret doing. DO NOT GO TO BANFIELD Edit: Mo was the worker who “helped” me out today. Surprised he still has his job after that level of customer service. Pathetic
• KA

  karim allibhai

  Sep 18, 2026
  1.0
  Minus stars today!!!! I waited 45 minutes after my appointment time with my pet and no attention even though it wasn’t even busy!!! I walked out in disgust. Minus stars today. Please get your act together 🤬
• SS

  Savannah Stevens

  Aug 26, 2026
  1.0
  So unfortunate to say our experience with Banfield has only worsened since we began going there. My 5 month old puppy was having digestive issues and $500 in test and medications later they had no answers and recommended we go to have an almost $1,000 ultrasound done because they didn’t have a clue what to do next. They tried to book us for a follow up after we left… why would I book a follow up with someone who had no answers, there’s nothing to follow up. Luckily got a second opinion from a private clinic and they actually gave us a treatment plan that made sense. I’m sure these doctors and vet techs mean well, but it’s so sad that big corporations like this follow a script and up charge everything.

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