Banfield Pet Hospital

Reviews

• GL

  Gil Alberto Pagan Lugo

  Oct 5, 2026
  1.0
  Title: Exceptional Medical Staff Overshadowed by Gross Negligence and Poor Leadership from Shift Leader Steven I want to begin by praising the veterinary doctor and the rest of the staff—specifically the wonderfully kind, tall female technician with glasses and short hair who assisted me inside. The medical care here is excellent, but the conduct of the shift leader, Steven, during a medical emergency on Friday was entirely unacceptable and represents a profound failure in basic customer service and patient empathy. I arrived with my 90-pound dog, who is completely immobile due to declining health. Per the clinic's explicit instructions, I called from the parking lot to request a technician with a gurney to assist with transporting him inside. Steven answered the phone and flatly refused assistance, stating that one staff member was pregnant and another was busy working on the following day's schedule. Rather than offering a solution or demonstrating any professional problem-solving, Steven became immediately defensive and confrontational, falsely accusing me of yelling in an apparent attempt to find an excuse to terminate the call. When I asked to speak to a superior, Steven misinformed me by claiming he was the manager. Because of Steven's refusal to assist, I was forced to carry a helpless, 90-pound, immobile animal across the parking lot entirely by myself while already under immense emotional distress. Upon entering, the female technician immediately stepped in, apologized for Steven's behavior, and correctly identified him as a shift leader, not the manager. When I later gave Steven the opportunity to account for his actions at the front desk, he refused to make eye contact, offered no apology, and walked away. Steven’s behavior was condescending, dishonest, and entirely devoid of the empathy required in a veterinary care environment. Furthermore, forcing a client to unsafely carry a large, immobile patient due to a lack of staff initiative is a significant operational liability. If this individual is being considered for future management roles, I strongly urge upper ownership to review his conduct, as his lack of leadership and poor first impression do a grave disservice to the excellent doctors working here.
• CL

  Claudia Loria

  Oct 4, 2026
  4.0
  Good service , I love they are open on Sunday's
• DI

  Deb Ivey

  Sep 26, 2026
  5.0
  Best place to take your pets, very caring Dr's. And staff, you will love them all!!!!
• SS

  Sebastian Sanchez

  Sep 22, 2026
  2.0
  I don’t understand why it takes 4 hours to renovate a prescription so I can buy the medical food for my dog. Crazy.
• TG

  Timmothy “Gibb” Gibbone

  Sep 19, 2026
  5.0
  Ciara is a wonderful employee. My Girlfriend and I know our visit will be good when she’s the one helping us out. Dr. Ravi is also a great Dr. he has helped us understand what we need to do for our cats and he’s efficient.

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