Petco Grooming

Reviews

• DS

  Diandra Sagita

  May 9, 2026
  1.0
  TRAIN YOUR STAFF PROPERLY! We have been with Petco member for 4.5years at this point. Lexi has been wonderful taking care our dog since he was a puppy. We haven't brought our dog to get groom since Lexi left (4mo ago). Last March, we brought our dog and they put Tristan in charge. tbh, Our dogs look the same even before and after he got groomed. She didn't do a proper service like we ordered. We felt really disappointed. Last April, I booked again online specifically with Andrea for May appt, because she knows our dogs and our dogs knows her. When i came in, suddenly they changed the groomer without any notice and they put Tristan again in charge. I was arguing with Andrea about it. And Andrea didn't seems to care about losing customer just because they are already overbook and have short of staff. She just explained because your dogs doesn't have any regular groomer (since Lexi left), so we just gave your dogs to whoever has leisure time. my questions is, WHAT IS THE POINT TO PICK YOUR GROOMER WHEN YOU MAKE THE APPT ONLINE IF THE GROOMER THEMSELVES CAN RUNAWAY FROM THE RESPONSIBILITY FROM IT JUST BECAUSE OUR DOG IS NOT THEIR REGULAR CUSTOMER? And when I asked them why they didn't give a notice if that's okay to swap to another groomer, and her answer was "I didn't really think about it, because we are understaff and overbook so we just do our best by keeping the appt for the customer, i do apologize about this issue" yes she is apologize but not genuine, she said it like a robot machine and not even care about it. Really dissapointed, if i can give minus review, i will give minus review for them, I feel like 1 star too generous for me to give it to them! If my dogs not celebrating his bday next week, i will definitely cancel the appointment! REALLY UNPROFESSIONAL!
• BA

  B Allen

  Apr 25, 2026
  1.0
  Year ago gave 5-star deleted as 2 bad experiences back to back. They Cancelled my appointment w/o my knowing though was then finally added back and no one here when I can in at open yet it’s been 5 hours 15 minutes ruining my Saturday. Avoid just not worth it. Then they were to leave her at 5/8” but entirely shaved her down. Editing to add now closing in on 6HOURS!!!! Mgr at least worked out a fair settlement at the end
• JR

  judy Rooks

  Apr 8, 2026
  5.0
  Zoey loves her Groomer - she gets excited when she is coming.
• KP

  Kari Palmer

  Mar 6, 2026
  5.0
  Juilanne at Petco in Durbin Crossing in Saint Johns, Florida is amazing! My Australian Shepherd is very anxious and she is great with him. This is his third grooming appt with her and she doesn’t shave him, she trims him exactly how I like. Would highly recommend!
• JB

  JM Brown

  Mar 1, 2026
  2.0
  I agreed to bring my dog in an hour early to be groomed and he sat in a cage for 3 hours until they began his haircut, which took an hour. Why did I get asked to bring him in early only to have him sit in a cage for that long? I will never use petco grooming services again. Absolute BS. Why wouldn’t his appointment be at 4:30 instead of 1:30 if that is when they actually began grooming him? I was told that I had to pay extra to have him groomed right when I brought him in - seriously??? That is ridiculous and no one gave me that option when I brought him in. I guess this is the price you pay for corporate pet grooming services. Only giving 2 stars because the groomer was nice and did a great job. Use a local groomer if you can - they usually only take an hour and do not make your dog wait for 3 hours. I only did this out of desperation since mine was completely booked.

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