Petco

Reviews

• YY

  Yudis

  Aug 5, 2026
  4.0
  I usually take my one-year-old Husky, Nova, to the UTC Mall location for her grooming appointments. However, they didn’t have availability, and Nova urgently needed a bath and de-shedding service, so I decided to try this Sarasota location. I’m very glad I did. Joshua received my beautiful Nova with so much kindness and affection, and he connected with her right away. Although the service took longer than expected and I had to wait about 40 extra minutes, I was very happy with the final result. It was clear that Joshua took his time to provide a thorough, high-quality service, and I truly appreciate that. His work was excellent. My only concern was the lack of attention at the front desk. When I arrived, I had to ask for help and waited almost 20 minutes before someone checked me in. Joshua himself had to leave the grooming area and come to the front. The same thing happened when I returned to pick Nova up. There was no one at the front desk, it was impossible to see from outside whether anyone was available, and I waited about 40 minutes without an update. Other customers who had appointments also became frustrated and eventually left. I don’t think it is fair for the groomer, who is already focused on caring for the pets, to also be responsible for monitoring the front desk, receiving customers, and checking in the animals. Joshua provided excellent service, but this location would greatly benefit from having a dedicated person at the front desk to assist customers and support the grooming team.
• CC

  CAPNCUBA1972

  Jul 28, 2026
  1.0
  Took my ten year old Yorkie in for a routine grooming and I received a phone call that his left ear was nicked during the grooming . I will not recommend taking your pet there for grooming my little Buddy is ten years old and I’ve never experienced this and he has been going to the groomers on a monthly basis for the last ten years.
• EB

  Esther Beachy

  Jul 17, 2026
  5.0
  Great experience. Took my dog in for her rabies shot and it went well. No waiting and the staff was lovely.
• MS

  Maggie Summers

  Jul 5, 2026
  1.0
  Bought dog food here that was infested with maggots and webs. Went back two days later and they wouldn’t refund me. I didn’t have a receipt but I did have the card I paid with. Would not recommend buying any pet food here.
• JJ

  Jane

  Jun 26, 2026
  5.0
  I've shopped at this Petco for years and have always been satisfied with my experience. I was pleasantly surprised to get the item I wanted at regular price through the Petco website almost 50% cheaper than the in-store price.

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