Banfield Pet Hospital

Reviews

• NE

  Noel Ericson

  Aug 14, 2026
  4.0
  Great staff,the vet techs are outstanding!! Nail trimming prices are high but my cat adores this team.. Sometimes front end teams are disorganized, last visit i waited over 20 just to pay, our treatment was done..that was frustrating. But overall, they are super!!
• MD

  M M (dmny)

  Aug 13, 2026
  5.0
  We were on vacation in Anna Maria this past week. Our Pitbull Fitz started to show some blood in his pee. I was worried to bring him to a new vet so I did thorough research on the clinics and other Banfields in the area; there's a theme on pet parents feeling unsupported and like everything is a money grab. I contacted a Banfield closer to where we were staying, and overall the appointment experience and interactions with the people over the phone did not instill confidence. The overall focus of each conversation was everywhere but what my pet needed support with. Immediately when the phone was answered at the Sarasota location the lady on the phone started triage, asking key questions regarding the condition and type of care/appt he would need. We spoke around 8:30am, by 9:45am Fitz had been dropped off for testing. Over the phone and in person the experience was comforting. As a Pitbull owner I understand the stigmas and do concern myself with how he will be treated by the staff because of past experience, specially when we had no Trazedone to help him ease in. They were great with him, so understanding, and I didn't feel the need to over emphasize my worries and the symptoms because, they just got it. Dr. on site I believe (Adams) was thorough with instructions and made sure to set us up for success on what to do when we bring him to our local Banfield. I have had very rough experiences with my 3 pets at most Banfields I have visited. I felt the need to drop this review for all parents looking for the best care. I felt my baby was cared for and giving the attention he needed very fast without prior appointments, the staff just made it work for us. I'm very grateful.
• VH

  Vanessa Herrera

  Aug 5, 2026
  5.0
  Lily at the front desk was super kind and informative. My dog is not very friendly and Felicia was very patient with him. I couldn’t recommend them enough to take of my dogs
• PO

  Patricia Ormaza

  Jul 30, 2026
  5.0
  The entire staff is very friendly and always helpful with our fur baby. No matter the issue, big or small, they always find the time and give honest, great advice. They really care and are genuine.
• JT

  Jon Tamayo

  Jun 20, 2026
  1.0
  I have been a Banfield client since the 1990s and have trusted Banfield with the care of my pets for decades. Unfortunately, my most recent experience was one of the worst customer service experiences I have ever had. I arrived with two dogs for a scheduled appointment. During a previous visit, I had been instructed to park near the front entrance and ask for assistance if I needed help bringing my dogs into the clinic. Because I am disabled and my dogs become extremely anxious during veterinary visits, I followed those instructions. I brought one dog inside and asked for assistance. The employee at the front desk looked at me but did not respond. I placed my first dog in an exam room, returned to my vehicle, and brought in my second dog. I was then asked to place my dog on the scale. At that point, I explained that my other dog was crying in the exam room and that I needed to get him first. When I returned with both dogs, they were upset and difficult to manage, which only increased the stress of the situation. I again asked for assistance. The employee remained seated behind the counter and never acknowledged my request. After being ignored multiple times while struggling with two distressed dogs, I became frustrated and said, “Could you stop looking pretty and assist me, please?” Rather than addressing the fact that I had repeatedly asked for help, the employee went to the back and returned with the veterinarian. The veterinarian’s primary concern was my comment to the employee. I explained exactly what I had said and why I was frustrated. Instead of attempting to resolve the situation, the veterinarian told me to leave the clinic. I then had to gather two upset dogs and carry them back to my vehicle by myself despite having requested assistance multiple times. What is most disappointing is that no one seemed concerned about why a long-time client was asking for help in the first place. The focus was entirely on a frustrated remark rather than the repeated lack of assistance that led to it. This incident follows another recent visit where I felt I was being sold supplements for my dog’s liver values without receiving the thorough communication and guidance I expected. Important issues such as my dog’s dental health were never discussed, despite my concerns. After more than 30 years as a Banfield client, I expected better customer service, better communication, and at the very least, basic assistance when requested. Being ignored, then asked to leave after expressing frustration, is not the level of care or professionalism I expect from Banfield.

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