Banfield Pet Hospital

Reviews

• AD

  alyssa dodge

  Sep 21, 2026
  1.0
  We have taken our pets to Banfield inside PetSmart several times, and honestly, our experiences were mixed. The veterinary care itself has been decent, but the prices are significantly higher than other vets, and there have been multiple times where we paid a ridiculous amount of money and felt like very little was actually done for our pets. We put up with it because the service was generally good, but our most recent experience was the last straw. We recently adopted two kittens from Satchel’s Last Resort, which is located inside the same PetSmart. When we adopted them, they were too young to receive their rabies vaccines. Satchel’s later arranged for the kittens to receive their rabies vaccines for free. Because the vaccines were paid for under the rescue’s name, we were not given the rabies documentation directly. When I brought the kittens to Banfield, I explained this situation to Garrett. I specifically told him that they had received their rabies vaccines, but that I did not have the documentation because it was under the rescue’s name. He told me that it was not a big deal. Fast forward to picking up my kittens. They had worms, and Banfield could not even tell me what type of worms they had. They gave them medication and sent them home, and we were charged around $200. That alone was frustrating because I paid $200 and still left without answers about what was actually wrong with my kittens. Then things got even worse at the front desk. The woman working the front counter was extremely rude and argumentative. She started arguing with me about the litter and then about the rabies vaccines. I tried explaining the exact situation I had already discussed with Garrett, but instead of listening or trying to understand the situation, she gave me attitude and basically acted like I had done something wrong. Her attitude added at least another 15 minutes to the visit because she wanted to argue instead of simply helping me. I also watched her speak rudely to the customer in front of me, so this was not just an issue with how she treated me. Before we left, their payment system was apparently down, even though it said my credit card payment went through. Everyone was scrambling around trying to figure out how to pay their vet bills. We were told that if we left a credit card on file, they could process the charge once the system was working again so we would not have to come back the next day. We agreed and gave them our card information. Then we were told the balance was going to collections. Excuse me? We literally gave you a card to charge the balance. We use that card every single day. If you have the card on file and told us you could charge it once the system was working, why would the account suddenly be sent to collections? At this point, I am incredibly frustrated with Banfield, and taking my pets out of their care indefinitely. The prices are already extremely high compared with other veterinary clinics, and when you are paying that much, you expect thorough care, clear answers and basic respect from the staff. We have given Banfield multiple chances because our previous experiences with the actual veterinary staff were generally good. But paying hundreds of dollars and leaving without basic answers about our pets, combined with the unnecessary attitude and the payment/collections situation, has completely changed how I feel about this location. I love my animals and I will happily pay for good veterinary care. What I am not willing to do is continue paying premium prices while feeling like I am getting minimal answers, minimal care and unnecessary attitude in return. Will NOT be returning to this location EVER AGAIN!
• AT

  Arlene Tracy

  Sep 19, 2026
  1.0
  This hospital just tries to upsell you on everything. The appointments take a long time, last onee was over 2 hours.
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  Laura Kelly

  Sep 18, 2026
  3.0
  The Doctor and the nurse were wonderful; however, I called the next day because my dog was straining and unable to poop after the vaccines. They told me the doctor would call me back and never happened. He suffered for 2 days, and no one from Banefield called me.
• JD

  Jacob Dybas

  Sep 14, 2026
  1.0
  Very unprofessional - left us sitting alone in our room for over an hour past our original appointment time. We ended up walking out without anyone ever helping us. Cancelling our Banfield plan was the best decision we ever made!
• JG

  Jonathan Gonzalez

  Sep 5, 2026
  1.0
  Una experiencia completamente decepcionante Mi experiencia con Banfield Pet Hospital ha sido extremadamente negativa. Siento que lo que ofrecen y lo que realmente recibo cuando llevo a mis mascotas no coincide. Lo más frustrante es que cambian las citas, modifican la disponibilidad y manejan la atención de una manera que termina afectando directamente al dueño y, sobre todo, a la mascota. Uno organiza su tiempo, agenda una cita con anticipación y después resulta que la cita puede ser cambiada o manejada de otra manera sin considerar realmente la necesidad del cliente. También me ha molestado muchísimo la forma en que manejan la atención de las mascotas. En varias ocasiones parece que prefieren mantener al animal encerrado como “drop-off” en lugar de permitir que el dueño permanezca presente durante la atención en el consultorio, algo que personalmente no me parece una buena experiencia ni para la mascota ni para el propietario. Pero lo más grave para mí es que uno paga esperando recibir un servicio veterinario completo y termina descubriendo que ciertos exámenes o chequeos que necesita la mascota no están incluidos como uno razonablemente esperaría, mientras que al mismo tiempo las citas pueden terminar costando más de lo que inicialmente uno pensaba. Si estoy pagando mensualmente por un plan para mis mascotas, espero transparencia total sobre qué está incluido, qué no está incluido y cuánto voy a pagar realmente por cada servicio. No debería tener que descubrirlo después de llegar a la cita. Mi recomendación es que antes de contratar cualquier plan de Banfield, lean absolutamente todo y pregunten específicamente por cada examen, análisis y procedimiento que necesiten para su mascota. No se dejen llevar únicamente por la publicidad del “plan de bienestar”. Para mí, la relación entre precio, servicio, flexibilidad de las citas y atención al cliente simplemente no ha estado a la altura de lo que esperaba. Después de esta experiencia, estoy considerando seriamente buscar otra opción veterinaria para mis mascotas. No recomiendo Banfield basándome en mi experiencia personal.

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