Banfield Pet Hospital

Reviews

• FC

  Fellipe Chagas

  Oct 8, 2026
  5.0
  Dr. Ivan and the staff are amazing.
• AT

  Amanda Therrien

  Oct 8, 2026
  4.0
  The staff is amazing and so understanding. They explain things on your level not like you’re a vet so they know you understand what’s going on what they are doing and why.
• KP

  Katherin Puig

  Sep 23, 2026
  5.0
  I had a great experience at Banfield! Everyone was incredibly kind, patient, and caring with my dog. They took the time to explain everything clearly, answer all my questions, and made sure we felt comfortable throughout the visit. I truly appreciate their professionalism and genuine concern for my pet. Highly recommend!
• DD

  Debi

  Aug 28, 2026
  1.0
  On Monday, August 24, 2026, at 8:41 a.m., I called Banfield to request an emergency appointment for my pet. I spoke with a representative whose first name began with "D," who scheduled the appointment for Friday, August 28, 2026, at 11:00 a.m. I already had a separate, previously scheduled physical exam for my pet on September 4, 2026, and made clear that this new call was for an urgent, unrelated concern. On the morning of August 28, I called again to confirm the appointment and to let the office know I would be bringing in a stool sample for testing. I explained that my pet's physical was scheduled for the following week (September 4), but that I had an emergency appointment today. The receptionist did not ask for my name or phone number, though she may have recognized my information through caller ID. When my husband and I arrived at 11:00 a.m., a staff member named Dawn informed us that we had no appointment at that time, and that our only appointment on file was the online booking for September 4. I explained the situation, but the receptionist grew irate and continued to insist we had no appointment. We asked to speak with Dr. Waechter directly to resolve the confusion, but she did not come out to speak with us at any point. We drive 45-minutes to get to Banfield in St. Petersburg. Dr. Waechter is aware of this. I would not drive 45-minutes, if I did not have an appointment!! As a result: • My pet did not receive the care she needed that day. • We were treated dismissively and were not given the opportunity to speak with the veterinarian. • No staff member took ownership of the scheduling error, despite my attempt to confirm the appointment by phone that same morning. I have been a loyal Banfield client for approximately 11 years, and this is the first time I have experienced this level of disorganization and disregard for a client's concerns. Given this experience, I am canceling my Banfield Wellness Plan membership, effective immediately, and will not be returning as a client.
• SS

  Sarah

  Aug 2, 2026
  5.0
  Dr. Sarah M. was very kind and compassionate. Really took the time to understand the best needs for the family!

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