Banfield Pet Hospital® - Royal Palm Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Absolutely horrible experience. My dog is an established patient at this clinic and became sick over the weekend. We scheduled an appointment for Monday morning, but before the appointment time even arrived, I received a call saying we had missed it. I explained that our appointment was scheduled for 11:00 AM and even had the email confirmation to prove it.
I was told there must have been a system glitch, but despite acknowledging the error was on their end, they could not honor the appointment and said the only option was to drop my sick puppy off for the day. Because my puppy has anxiety and does not do well being left in a crate, we told them that we were only comfortable with an in-room appointment. No accommodation was offered.
I worked in veterinary medicine for several years before transitioning into human healthcare, and I never once saw a clinic expect a client to deal with the consequences of a scheduling error caused by the clinic. Especially when the patient is sick.
Instead of making the situation right, we were left scrambling to find care for our puppy. The lack of compassion, flexibility, and customer service was incredibly disappointing. I will never be returning.
SL
Sara Lewis
May 27, 2026
5.0
Dr Liebert was excellent at explaining our Maddie's diagnosis and the possible treatments. Staff very kind and respectful to my fur baby!
MY
maxine young-cann
May 22, 2026
5.0
Very informative visits.
YR
Yanet Rodriguez
May 20, 2026
5.0
Great place . they are fantastic.
LC
Lisbeth Ciokler
May 18, 2026
5.0
I had such a great experience with this veterinary office. Everyone was so helpful, kind, and genuinely sweet from start to finish. The pricing is also very reasonable, which made everything even better. They assisted us with getting our pet’s health certificate for international travel, and the whole process was smooth and stress free. I’m very happy with the care and service we received and would highly recommend them to anyone looking for an affordable and caring vet!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get remote pet care advice anytime through Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams to keep your pet healthy at all life stages.
What is an Optimum Wellness Plan at Banfield?
It's an annual preventive care plan covering exams, vaccines, diagnostics, dental care, and nutrition consultations. It’s not insurance but offers discounts on treatments.
How can I pay for the Optimum Wellness Plan?
Payments can be spread across 12 months via automatic bank withdrawal or credit card, or you can pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room visits, drop-off appointments where you drop your pet and wait for a call, and virtual visits for Optimum Wellness Plan members.
Where is Banfield Pet Hospital located in Royal Palm Beach?
It's located at 531 N State Road #7, Royal Palm Beach, FL 33411, USA.
What nearby pet-related stores can I visit around Banfield Pet Hospital for additional pet products or services?
Nearby, you'll find PetSmart, which offers pet supplies, grooming, training, and other pet services, making it convenient to combine visits for your pet's health and care needs.
Are there places to relax or grab refreshments near Banfield Pet Hospital?
Yes, you can visit Starbucks for coffee or the Sweet Creations Bakery nearby if you want a treat before or after your pet's appointment.
What other shopping options are available near Banfield Pet Hospital?
You can explore The Commons at Royal Palm shopping center, Michaels for arts and crafts, or TJ Maxx for clothing and more, providing shopping convenience nearby.
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