KG
Kendall Greenwood
Jul 10, 2026
I’ve been a repeat customer at this Petco vet for my dog and have always had positive experiences—until today.
When I arrived for my appointment (which I booked a month in advance), the front desk employee immediately made me feel like my appointment was an inconvenience. She audibly sighed and mentioned she had already cleaned, implying they were essentially closed even though my appointment was scheduled during business hours.
After the visit, when it was time to pay, I let her know that I have The Vet Membership, which should cover the cost of the visit. She said she couldn’t find it in the system and insisted I needed to pay. When I declined, she accused me of laughing at her (which I did not) and then told me she was “doing me a favor” by removing the charge.
The entire interaction felt rude, dismissive, and unnecessarily confrontational. As a loyal customer, I expected a much higher level of professionalism. This experience left me feeling uncomfortable and disrespected, and unfortunately, I will not be returning to this location.