Banfield Pet Hospital

Reviews

• MS

  Marina Siegle

  2 days ago
  5.0
  Everyone was so helpful and caring!! Cassie did a great job checking us in and out both days! Drs and their assistants Kendall and Lexi were very knowledgeable and helpful as was Carla. Thank you everyone for taking such good care of Biff!!
• KV

  Kathy V

  Sep 30, 2026
  5.0
  This is a wonderful, caring pet hospital. Everyone is very friendly, attentive and helpful always. Claudia at the front desk is so pleasant and helpful. Dr Diaz is the best vet. He is always very caring of our pets and addresses all our questions and concerns. I highly recommend this pet hospital.
• AP

  Alberto Ignacio Ponce

  Sep 23, 2026
  5.0
  Todo el personal es súper profesional y siempre con una sonrisa y son amorosos con los angelitos de 4 patas !!!
• AG

  Ailyn Gonzalez

  Sep 16, 2026
  5.0
  We’ve had a wonderful experience with the entire veterinary team. Dr. Villamil and Dr. Diaz Parra are both exceptional—knowledgeable, caring, and genuinely dedicated to providing the best care for our pets. The veterinary assistants are also kind, attentive, and helpful. We truly appreciate how well they have cared for our pets and highly recommend this team!
• CP

  Carolina Padrao

  Sep 5, 2026
  1.0
  I am extremely disappointed and heartbroken by the way we were treated by this practice. We had our dog since he was a puppy. This was an animal we loved and raised for nearly 12 years. Making the decision to let him go was absolutely gut-wrenching. Anyone who has ever had to make this decision understands the immense guilt, second-guessing, and constant thoughts of, “Could we do more?” that come along with it. We did not arrive at this decision quickly or lightly. Just days earlier, this practice diagnosed him with glaucoma and an ulcer in the same eye, and we were told there was also a potential concern for cancer. His eye had become extremely enlarged and swollen, with discharge, and he was very clearly in pain. We were also informed that the eye would eventually need to be surgically removed. But his eye was only one part of why we made this decision. His quality of life had declined rapidly. He had begun running into cars and curbs while on walks, losing his appetite, experiencing severe anxiety with uncontrollable shaking, urinating and defecating on himself inside the house, repeatedly scratching at his painful eye, and having extensive bursts of aggression and attempting to bite. His pain, anxiety, and aggression had reached the point that we were sometimes completely unable to safely comfort him or even administer the eye drops he was prescribed. We had to come to the painful acceptance that keeping him alive was not necessarily the best decision for him. At his age and with everything he was experiencing, we believed allowing him to pass peacefully and with dignity was a far less selfish decision than putting him through continued pain, fear, restraint, treatment, and eventually surgery simply because we were not ready to say goodbye. What made this already devastating situation so much worse was the way this practice handled it. We spent several hours waiting for feedback from the doctor, then receiving calls from staff where we had to repeatedly explain and defend an incredibly painful decision, only to be told twice that they would refuse to provide euthanasia services because we “had to try first”. Another response we received was essentially that although administering his eye drops may be “uncomfortable” or difficult for us because of his aggression, we should still be able to do it. Reducing that situation to something that was merely difficult for the owners felt incredibly dismissive of both his suffering and the reality of what was happening in our home. What I cannot understand is the lack of compassion with which this situation was handled. There is an enormous difference between respectfully saying, “I am not personally comfortable performing euthanasia at this time, but I understand your concerns and can help you find someone who can discuss end of life care with you,” and repeatedly making a grieving family feel as though they have to prove that their animal has suffered enough to deserve a peaceful death. The emotional distress this caused our family cannot be overstated. We were not trying to euthanize a healthy animal because caring for him had become inconvenient. We were trying to prevent a dog we deeply loved from experiencing further suffering at the end of his life. Thankfully, after this experience, we found an amazing veterinary practice. They took the time to evaluate him, listen to what we had been witnessing at home, and discuss his overall quality of life with us. Their vet confirmed that he had extremely little to no realistic potential for a meaningful quality of life moving forward. They ultimately helped our dog pass peacefully. They did not make us feel as though we were giving up on him. They helped us understand that allowing him to go peacefully was a compassionate decision made out of love. That reassurance meant more to our family than I can express. Unfortunately, I will never forget how much more painful this practice made an already heartbreaking situation for our family, and after this experience, I would not trust them with care for a pet again.

Frequently Asked Questions About Banfield Pet Hospital