Petco

Reviews

• KP

  Karyn Phillips

  Aug 14, 2026
  2.0
  walked in and no one was at the register. Waited and waited., Still no one. Went shopping. No one approached me and the employees I did see in the store were all frowning. Finally I flagged down an employee for information. He was very nice and helpful. At the register, it was a debacle. My perks didn't come up but yet I showed the cashier all my emails.
• NR

  Noris Russell

  Aug 3, 2026
  1.0
  My order was very late. I am not happy with the Petco service autoship
• JJ

  Jos

  Aug 1, 2026
  5.0
  Lincoln and Skylar are always very helpful with fish and I appreciate them asking me questions about my setup, I can tell they really care. Both go above and beyond to help and its really nice compared to other chain pet stores
• OW

  Olivia Watts

  Jul 19, 2026
  1.0
  I was told my dog couldn’t get a nail trim today 7/19/26 because he takes Prozac and there has to be 24 hours between his last dose. I explained that he’s prescribed fluoxetine once daily for separation anxiety and that it isn’t a sedative. I asked if I could call my husband to confirm whether he’d even received his dose that morning. I was immediately told, “No, I would just come back Monday.” It was dismissive and felt like they just didn’t want to do the nail trim. When I called back later, they couldn’t clearly explain the policy. The whole interaction made it feel like they just didn’t want to take my dog. I ended up driving to another groomer, where he was accepted without issue, and all the extra driving caused him to get carsick and vomit in my car. I even mentioned to the groomer that Petco does have his vet records & they still didn’t let me know that Prozac needed to be held 24 hours prior to visit. I called ahead of time for a walk in service for this very reason. If that’s truly the policy I can understand but I couldn’t find anything to back it up, & no one told me on the phone prior to bringing him in. Even when I was there they wouldn’t allow me to clarify his last dose with my husband, so I’m annoyed.
• MA

  Madison Asbill

  Jul 14, 2026
  1.0
  Incredibly unprofessional management—avoid this place. My dog's appointment had to be rescheduled due to an injured groomer. I was totally understanding and booked an 8:30 AM slot for later in the week. The day before, they unilaterally moved my appointment to 11:00 AM with no warning. When I called to resolve it, the manager was incredibly hostile. She told me my preferred time "wasn't going to happen," gave me an ultimatum, and when I asked to speak to a manager, she said "I am the manager," hung up on me, and banned my account. If they have this little patience and respect for paying customers, I absolutely do not trust them with my dog.

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