Vetco Total Care

Reviews

• RG

  Rachel Gifford

  Jun 24, 2026
  5.0
  I was absolutely blown away by the exceptional care and service provided by the entire team. This was my first time bringing my dog in, and everyone showed incredible compassion and professionalism from start to finish. From Cynthia’s warm welcome at the front desk to Juan taking the time to walk me through every step of the process, I felt supported and informed the entire visit. The doctor also did an amazing job caring for my dog, and I couldn’t be more grateful. The entire experience was smooth, easy, and as stress-free as possible. On top of that, I had my three-year-old son with me, and the staff went above and beyond to help keep him entertained while I focused on my concerns about my puppy. If there were a 10-star rating, I would gladly give it. I highly recommend this team to anyone looking for compassionate, outstanding care for their pets. Also want to mention that your first visit here is free. Saving you about $100 bucks which was absolutely great, pet situations happen unexpected all the time. So that was definitely a plus to make the situation better.
• KK

  Kristin

  Jun 19, 2026
  5.0
  Absolutely fantastic experience from start to finish. Cindy reached out and confirmed appointment in a warm and caring fashion, ensuring a time where I wouldn’t have to wait. Vet tech amazing, DVM amazing. Was pleasantly surprised bc of the experience I had at another location. Will definitely be back!
• PH

  Peggy Haas

  Jun 11, 2026
  5.0
  Tinkerbell had a great experience. Everyone is always so caring.
• NN

  Nicole Nalty

  Jun 3, 2026
  1.0
  - brought 2 puppies to establish at Vetco. 1+ hour wait for morning appt. No problem. First hour can be hectic, people call out. Unfortunately the issues from one visit compound. Registered for the monthly Petco Care Vital (if the name is correct? $25 ish a month I believe) at the recommendation of staff. - left without being given fecal sample bottles (shopping at the store saved us - thanks to the receptionist for catching us later in the parking lot) - later, fecal drop-off took 1 hour -> dropping off labeled fecals don't take an hour. It takes 5 minutes max. - upon picking up medications for treating giardia and hookworm, the incorrect medication was dispensed. This was caught by US, the patients, - of which the hospital manager (Adam?) said he'd "check the cameras" to verify we got the wrong medications and telling the truth. Directions state 2.5 tablets day 1, 2.5 in 3wks - medication dispensed was 2 tablets that could not be broken in half. There's no "proving" we told the truth about that in the lobby. Then, he refused to disclose what medication was actually dispensed and when said we have a question, stated "I only have 30 seconds and I'm not answering questions about how to give the medication." - hoped to finish out puppy shots & confirm treatment completed successfully - but when there has been no response or recourse to establish medical trust again, and addressing the aforementioned issues turns into denial & re-telling, trust of medical competency is gone. - unfortunately, for follow-up receptionist stated management defended her from attacks (versus the opposite happening) & said "you mean the medication that was caught right away?" ----------> 3.5 weeks later though, and I have the exact dialog repeated, yet staff could not repeat what was supposedly said untoward from our end. Not sure how you defend the wrong medications, anyway. -- to be clear, the wrong medication was caught by us, the patient (person), NOT by staff. The wrong medication was pulled from the shelf, bottled, packaged, and handed off to the patient to be administered to our dogs. that IS a staff error and one that needs to be professionally addressed - not defensively and blaming the patient. I've worked in too many clinics as a vet tech and pharmacy tech to even begin to consider any of that acceptable. Correct medication should not have to be verified by patient, and confirmed by a human pharmacist outside of Petco to ensure it is correct. The medical industry - animal and human - is hard. It's tough, underpaid, and short staffed. However, absolutely none of this is excusable or okay to occur. The lack of response from Petco/Vetco and management is disheartening and the method of "have your staff deny, deny, deny," is completely medically unacceptable. No wonder people turn into 'Karens' when nonsense like this happens and denial and lack of accountability persists. Waited a long time for this clinic to open - it is incredibly convenient. I sincerely hope management (Hi Adam!) responds to this and denies it all - that would be the icing on the cake with this Alice in Wonderland wacko short lived experience. Edited to add to be even more abundantly clear: should the incorrect medication had been respectfully addressed with *basic* accountability ("so sorry for the unacceptable error, we will address that internally, it was this - here's your correct med & directions, bye!") at the time of occurring- no complaint would be issued. Id happily still go, subscribe monthly, and use Vetco services. Denial (lying) & refusal to communicate or address an issue or "make it right," in any fashion is the issue. That is where medical distrust grows. If denial of that error persists, how do i know for certain that vaccines are correctly drawn up, fecals are correctly run, and bloodwork is properly handled?
• GU

  Google User

  May 26, 2026
  5.0
  Excellent care for both my dog and my cat with Dr. Tsai

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