Vetco Total Care

Reviews

• AF

  Abygael Felix

  Sep 30, 2026
  5.0
  thank you, nurse Liz you were really nice and absolutely great and Dr. Jinka you also very nice. I’ll be back soon! 🙂
• MA

  Maria Dolores Anllo

  Sep 23, 2026
  3.0
  I went this morning to the clinic in Lee Vista, the Nurse Liz was amazing!!, very polite and caring, my dog Lala loved her, then Dr. Greene entered the room and my dog Lala got very nervous and trying to leave the room, she has never acted like that before, it was obvious that she didn’t like the Dr., then if my dog doesn’t trust you…….. I will not trust you either. She wasn’t rude but very pushy on what she wanted to me to agree, I had dog all my life and I know when it’s a company following a protocol or actually a necessary test or procedure required, so I declined a few things and she seems upset. I will have a follow up but with a different veterinarian.
• GG

  Gina

  Sep 3, 2026
  1.0
  I recently scheduled my newly adopted cat for her first visit at this clinic, and thankfully, scheduling the appointment itself was very easy. During her visit, I mentioned that I had noticed small, sesame-seed-like pieces appearing on her bed from time to time. After doing some research, I learned these were likely tapeworm segments, which are common and treatable in cats. The vet prescribed Drontal for her treatment. I was informed that the medication was out of stock at the clinic and that I would need to order it online using the prescription provided. I first ordered it through Petco, only to find out that the address on file was incorrect. I cancelled that order and placed a second order the very next day. This is where the experience became extremely frustrating. I spent an entire week calling back and forth trying to get answers. Every person I spoke with gave me different information. One person told me the medication was already being delivered, another told me the prescription was still waiting for approval, and another told me it had already been approved. Eventually, I found out that my second order had also been cancelled because the required approval had not been received after a week of trying to get the situation resolved. I then placed a THIRD order, this time through VetSource, and as of now, I have been waiting two weeks for the prescription approval. The biggest issue has been the lack of communication and customer service. It feels like no one takes ownership of the situation, questions don’t get answered, and I’m repeatedly told different things depending on who I speak with. I understand that mistakes and delays can happen, but when it involves medication for someone’s pet, communication and follow-through should be a priority. I’m extremely disappointed with how this has been handled. If something were to happen to my cat because she wasn’t able to receive the medication she was prescribed, I’m sure the clinic would be quick to charge for another visit, but when it comes to actually getting the prescribed treatment approved and helping the client resolve an issue, it feels like it takes forever.
• SP

  Sharon Persad

  Aug 22, 2026
  1.0
  They give you a runaround with the prices the call center doesn’t know anything that they are doing. They just keep blaming each other for everything and miscommunication amongst themselves and nothing get resolved very unprofessional bad attitude in the front.
• RD

  Rhonda Donovan

  Aug 12, 2026
  5.0
  Stella and I love Petco Lee Vista. Stella has been going there for 3 years. They are super nice. We will only go there when Stella needs medical help.