MetroWest Veterinary Clinic

Reviews

• JJ

  J

  1 day ago
  1.0
  First time coming here and will not return. When I present my concerns and questions about the medicine my dog uses “Dr.” Alvarez just says “ahh Dr. Google” and charges topic without actually answering my questions. Probably because he doesn’t know the answer. Annoying.
• FF

  Felipe Peña Florez

  Aug 14, 2026
  5.0
  Hoy lleve a mi chiquitín por un Hot Spot y realmente todo fue muy profesional. Las personas de la recepción son muy amable y atentas. La enfermera y el Doctor Orlando fueron muy claro y específicos con el tratamiento y lo mejor, realmente los precios son muy razonable, nada exagerados ni abusivos, pueden venir con toda tranquilidad sus servicios son muy profesionales, Cosmo y yo estamos muy satisfechos. Muchas gracias. Volveremos pronto para seguir el tratamiento.
• JM

  Jackie Miller

  Jul 15, 2026
  5.0
  My first time there was an awesome amazing experience. The staff is so friendly,polite and answered questions i had and informed me on things that I didn't know. I'm new to Florida from Philadelphia and this will forever be my veterinarian for my fur babies. Thank You For Being So Kind 🙏😊
• MT

  Monica Taylor

  Jun 22, 2026
  4.0
  Home feel, gets the job done
• PH

  Paula Menna Barreto Hall

  Jun 9, 2026
  1.0
  We have been using MetroWest Veterinary Clinic for almost five years, since we adopted our dog Frida when she was only a few months old. Unfortunately, the decline in the quality of their services has been abysmal. The clinic seems to have serious organizational and operational problems. I received last-minute email informing me that appointment had been canceled and changed by the clinic only a few hours before the scheduled time, without any real confirmation or acknowledgement from my side. What if I had not checked my email? That is not professionalism. Appointment was confirmed weeks in advance and that reflects a serious lack of consideration and communications with clients. Careless and disrespect for client's time. There is also an extremely high rotation of veterinarians, which makes continuity of care very difficult. Every visit seems to involve a different vet, different communication styles, and different understandings of the case. No real consistency or accountability. One experience was particularly inappropriate and uncomfortable. During an appointment, a male veterinarian repeatedly used the word “sexy” in conversation with me while I was alone in the room with my dog and another male staff member. Completely unprofessional , unnecessary and unacceptable behavior in a medical environment. What has become most frustrating is dismissive attitude by the clinic's staff and management. Repeating scripted phrases like "I'm sorry" or "I understand" means absolutely nothing when there is no real effort to resolve the problem, improve communication, or take responsibility. At some point, excessive politeness stops sounding empathetic and starts sounding performative and dismissive. Clients trust this clinic, I did. Our pets are part of our families. Basic organization, accountability, respect, communication and professionalism should not be optional. We are paying customers trusting this clinic with beloved family members. Maintaining appointments, communicating clearly, treating people respectfully, and operating with professionalism should be the minimum standard, not the exception. After almost five years as a client, I am honestly shocked by the level of disorganization, poor customer service, and lack of responsibility that this clinic now demonstrates compared to when we first became clients years ago. I no longer feel welcomed, respected or confident in the quality of care and management this clinic provides. For that reason, I will no longer be returning.

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