Banfield Pet Hospital

Reviews

• JJ

  Jay

  6 days ago
  3.0
  I have 2 cats Asterion 3years old and Aurelius 6 1/2 months old. I go to this location frequently. As of recently it’s starting to feel like a cash grab, last appointment Asterion went to was supposed to be a check up on how his skin was doing. I get a call from Alissa saying that he was not due for a fecal test that if I would like to reschedule said appointment. I’m sitting on the phone confused as hell I told her that, that this appointment was for a recheck up on his skin not about his shit. She sounded confused and shocked about hearing this I’m not stupid Ik their has to be notes in the system about what said appointment is for it even tells me in the app what the appointment is about. That frustrates me. Another thing is there pet plan they offer I chose the cheapest ones that covers most of the things I would be concerned about but even the plans that I pay 43 and 68 dollars a month for doesn’t even cover half of the things I would be concerned about it doesn’t cover Meds, vaccines, exams, blood draws and many more I spent 500 dollars on both cats because when Aurelius went in for his neuter it didn’t even cover the pain meds or the nausea medication. I canceled the next appointments I have with them and I plan on getting my cats to a different vet.
• TN

  Tuoi Nguyen

  Oct 4, 2026
  5.0
  Excellent customer service. Promptly check in, and checked out. Didn’t have to wait long to pick Cheesy up. Thank you so much for your consideration due to Cheesy is a shy cat, and very stressed of dog’s smell and presence.
• JC

  Jussara Carvalho

  Oct 1, 2026
  5.0
  I highly recommend Banfield Pet Hospital on South Colonial in Orlando! Dr. Francielle is an excellent veterinarian who speaks both English and Portuguese. She takes wonderful care of both Jade and Zoe, and I’m always grateful that she’s there to help us. She’s caring, professional, and truly dedicated.
• CB

  Corey Bryant

  Sep 23, 2026
  1.0
  Steer clear of this practice. If you do go, DO NOT put a card on file, and confirm (on screen) exactly what they are charging before you authorize a transaction. This practice overcharged me by nearly $1,000 and as of now (three weeks later), they still have not made it right. Instead of refunding my card, they insist on issuing a check by mail "from corporate" with no ETA, forcing me to finance their billing error. The practice manager, Bobbi, avoids me and relays messages via the receptionist on days she knows she's going to be out of the office. The whole situation has been inexcusable.
• DB

  Dwight Brown

  Sep 19, 2026
  1.0
  Don’t trust this place me and my wife came with our two dog to try to get them a check up because one was a puppy and needed to get de-worm medication. The other one just needed to get a check up we set an appointment for 2 and didn’t get seen until 45 minutes later so we canceled one dog appointment already after taking the puppy for 20 minutes to exam him they came back with diagnosis and prescription and try to upsell us on the 58 plan THAT IS A SCAM. THEY WILL LITERALLY TELL YOU YOUR DOG NEEDS EVERYTHING UNDER THE SUN TO GET YOU TO KEEP COMING BACK. WILL NEVER TRUST A DROP OFF. so after declining the plan, we decided to pay in full you had to wait another 45 minutes for that because they couldn’t process a payment spent another 10 minutes calling the phone number to add it today direct mobile app and that still didn’t work cause nobody answered so he told us to be on the lookout for an email for us to add our card later to pay we still got the medication overall terrible experience customer services at all-time low we will not be back I wish I had looked at the rest of these reviews before I have booked here. Literally, there’s a lady on here who got overcharged cause she chosen that plan 3 months later her pet died but them med bills still alive

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