Banfield Pet Hospital

Reviews

• BF

  Bailey Florin

  Aug 23, 2026
  1.0
  I have been a Banfield member since Remy was a puppy in 2016. Despite having multiple issues with banfield over the years, I continued to stay because I wanted consistency for my dog. Unfortunately, today was the final straw. Remy has severe anxiety and was specifically pre-medicated for more than 24 hours in preparation for his anesthesia appointment scheduled for Sunday, August 23 at 9:00 AM. This was not a typical veterinary appointment—it was an appointment requiring anesthesia, which made the timing, preparation, and communication especially important. I intentionally scheduled it on a weekend so that I could personally be there with him given the severity of his anxiety. When I arrived, I was told that his appointment was actually scheduled for Monday at 7:45 AM. The problem? This change was never communicated to me. I received no voicemail informing me of a change, and I actually have a voicemail from Banfield confirming Remy’s appointment for 8/23 at 9:00 AM. I would never have knowingly scheduled a 7:45 AM Monday appointment because I have to be at work and physically cannot be there. Remy had already been given medication for more than 24 hours specifically to prepare him for this anesthesia appointment. Now, after all of that preparation, we arrived only to find out that Banfield had apparently changed the appointment without properly notifying me. This is also not an isolated issue. At his previous appointment, Banfield did not have his prior lab work on file from his prior anesthesia visit that also got canceled. Luckily I had the team email me those lab results about a year ago to keep for my own record. They had these labs nowhere to be found when they needed to pull his lab records up. I ultimately had to pull the records out of my own email and provide them myself. After nearly 10 years as a Banfield member, I am incredibly disappointed that this is how my experience has ended. I have been patient through multiple problems over the years, but there comes a point where the lack of communication, organization, and attention to detail is simply unacceptable—especially when dealing with a severely anxious dog undergoing a procedure requiring anesthesia. I am cancelling my Banfield membership. I would strongly encourage management to address the communication and record-keeping issues at this location because customers—and especially their pets—should not be the ones paying the price for these mistakes.
• EG

  Erin Gibson

  Aug 21, 2026
  1.0
  We were just there today for a 2 week follow up for our puppies getting neutered and spayed. The tech and staff was absolutely amazing, but dr Sebastiao was very rude. 5 stars for staff 1 for her. We had 3 dogs with us of course they are going to bark when someone comes in well they were barking she came in and walked right out, didn’t say a word to me and my partner. We both were wearing our work uniform with a very known hospital in Florida and we know bad bedside manner when we see it. Very unprofessional. She had to asked the tech to take our babies back alone and the tech came out and told us she said everything was fine. Her walking in and walking straight out didn’t say a word to us or even try to introduce herself to us or our babies. We will never go to that location again just because of her. People or animals should all be treated with respect and she had NONE!
• HO

  Hayley O'Shea

  Aug 20, 2026
  1.0
  My husband and I have had an awful experience here. We are trying to get our cat prepared to travel, and this office has given incorrect information multiple times and caused us to come more often than needed. We will no longer be patronizing Banfield
• IP

  Isabella Pedrosa

  Aug 18, 2026
  5.0
  I had such a wonderful experience at this hospital with my cat, Charlotte. This was where we finally discovered that she has hip dysplasia, and I’m incredibly grateful for the care and attention she received throughout the entire process. I especially want to thank Francielle Dias, who was absolutely amazing with Charlotte. She was incredibly kind, patient, attentive, and caring. You can truly tell when someone genuinely loves and cares about animals, and Francielle made us feel comfortable and supported from the moment we arrived. I also want to thank Dr. Sebastiao for being so thorough and attentive. She took the time to evaluate Charlotte carefully, explain everything to us, and help us understand her diagnosis and the next steps for her treatment.
• SS

  shir sadres

  Aug 8, 2026
  5.0
  A huge thank you for your endless patience, empathy, and care! Our pets can’t tell us what hurts or what frightens them, and you are there to truly listen and understand. My dog isn't easy he’s very fearful and complex, requiring dynamic personal attention and a calm, gentle approach. This is the only place where he receives the exact individual care, patience, and reassurance he needs. We left our annual checkup and vaccinations feeling so deeply supported and knowing he’s in the best hands. I am so proud to be your client! Keep up the amazing work! 🐾❤️

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